Senior Technical Writer

Описание вакансии

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. 

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. 

Why is Arine a Great Place to Work?:

Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.

Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.

Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.

The Role:

Arine is seeking a highly motivated and skilled Senior Technical Writer to join our growing team. As a Senior Technical Writer, you will be responsible for creating and maintaining clear, concise, and user-friendly documentation for our medication management platform. You will work closely with product managers, engineers, and other stakeholders to understand complex technical concepts and translate them into effective documentation for a variety of audiences.

Responsibilities:

• Develop and maintain a wide range of technical documentation, including knowledge base articles, user guides, API guides, reference manuals, configuration guides, tutorials, release notes, and micro training videos
• Research and gather information from subject matter experts (SMEs), including product managers, engineers, our internal clinical care team, and customer support
• Translate complex technical concepts into easy-to-understand language for various audiences, for non-technical users
• Ensure documentation is accurate, consistent, and adheres to company style guides and standards
• Design and create graphics such as screenshots and diagrams to help users understand technical concepts, process flows, and UI instructions
• Collaborate with cross-functional teams to identify documentation needs and prioritize projects
• Use various authoring tools and technologies to create and publish documentation, including generative AI tools to accelerate content creation and updates
• Use analytics and user feedback to continuously improve documentation usability and clarity
• Contribute to the continuous improvement of documentation processes and standards, including version control and content lifecycle management

Qualifications:

• Bachelor's degree in English, Journalism, Technical Communication, Computer Science, or a related field preferred
• 7+ years of experience as a Technical Writer working on SaaS products, preferably in the healthcare industry
• Strong understanding of technical writing principles and best practices, including familiarity with structured authoring, content reuse, and information architecture
• Proficiency using various authoring tools and content management systems (such as MadCap Flare, ClickHelp, GitBook, Document360)
• Experience creating microlearning assets (short videos, tooltips)
• Excellent written and verbal communication skills
• Ability to quickly learn and understand complex technical concepts
• Ability to think graphically and convey concepts through pictures as well as words. Proficiency with graphics tools
• Strong attention to detail and ability to produce high-quality work with minimal oversight
• Ability to work independently and as part of a team
• Excellent organizational and time-management skills

Preferred Qualifications:

• Experience with Agile development environments and tools, including Jira and Confluence
• Experience with API documentation and related tools
• Experience creating interactive training materials
• Experience with Document360 is a plus
• Experience with digital adoption platforms such as WalkMe and WhatFix
• Experience with generative AI tools
• Portfolio of writing samples demonstrating technical writing skills

Hybrid/Remote Work Requirements:

• An established private work area that ensures information privacy
• A stable high-speed internet connection for hybrid/remote work

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected salary for this position and does not include any other potential components of the compensation package (including bonus and equity), benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The salary range for this position is: $125,000-140,000/year.

Job Requirements:

• Ability to pass a background check
• Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

Check our website at *https://www.arine.io*. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!

*Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam.*

*Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.*