Senior Voice Network Engineer

Описание вакансии

Who We Are

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.

Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.

Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

Our team is a group of engineers focused on designing, building, and optimizing real-time voice solutions that power authentication, fraud prevention, and deepfake detection. We work at the intersection of advanced technology and personal security, architecting and maintaining scalable, secure voice infrastructure across SIP, VoIP, telephony systems, and cloud platforms to ensure high availability and performance. Collaborating closely with product and customer-facing teams, we deliver seamless voice-driven experiences, solve complex technical challenges, and continuously enhance our systems through automation, monitoring, and the integration of new technologies while staying ahead of emerging threats in voice security.

What you’ll do:

• Architect and implement real-time voice solutions for authentication, fraud prevention, and deepfake detection products.
• Integrate and optimize voice network systems—including SIP, VoIP, telephony hardware/software, and cloud-based voice services—for reliability, scalability, and security.
• Collaborate closely across engineering, product, and customer-facing teams to deliver seamless voice-driven features.
• Design and maintain robust enterprise and carrier-grade voice infrastructure supporting high-security, high-availability environments.
• Deliver architectural improvements, optimizing for performance and onboarding new platforms or vendors.
• Stay at the forefront of emerging threats in voice security and develop strategies to address them.
• Use workflow automation engines, monitoring, and deployment tools to enhance system resilience and efficiency.
• Troubleshoot, diagnose, and resolve complex voice and networking technical issues.
• Contribute to cross-team technical reviews and best practice dissemination.

Who you are:

• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Your skill set:

• Deep understanding of voice and data networking technologies (SIP, VoIP, PBX, IVR, SBC telephony platforms, AWS routing)
• Experience architecting, implementing, and scaling cloud-native voice infrastructures on AWS or Google Cloud
• Skilled at deploying, automating, and monitoring voice platforms for reliability and performance in high-security environments (Python, Ansible, Terraform, GitHub)
• Inclusive communicator who collaborates effectively with engineering teams, product managers, and customers
• Demonstrated ability to provide mentorship, participate in technical reviews, and foster a company-wide culture of excellence
• 5+ years in voice engineering or related fields; advanced degree or industry certifications a plus

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.

Within 30 days:

You’ll ramp up on Pindrop’s voice authentication, fraud prevention, and deepfake detection platforms, completing a full product and security overview. You’ll build relationships with engineering, product, and customer-facing teams to understand collaboration workflows, and review existing voice infrastructure—including SIP, VoIP, PBX, IVR, and cloud voice—to assess reliability and the security landscape. You’ll also shadow and assist in troubleshooting and resolving live technical issues to learn standard processes and tools.

Within 60 days:

You’ll drive initial architectural improvements based on your assessment findings, proposing solutions to address identified gaps. You’ll lead the integration or enhancement of a voice network component—whether hardware, software, or cloud—with a focus on scalability and security. Additionally, you’ll begin contributing to technical reviews, share best practices across engineering teams, and take ownership of platform monitoring and workflow automation tasks to improve system resilience.

Within 90 days:

You’ll deliver a strategic architectural upgrade, onboard a new voice platform or vendor, or implement a security-focused feature. You’ll proactively address emerging threats in voice security through a technical initiative or collaborative project, and demonstrate measurable impact through improvements in performance, reliability, or customer experience tied to voice solutions.

What we offer:

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package with a base annual salary of $100,000–$120,000, along with RSUs (Restricted Stock Units) granted to all employees, ensuring everyone shares in the company’s long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents

• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!

• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

AI - A Transformative Force

At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.

Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.