Sr GTM Enablement Learning Program Manager - Services

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Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This is a strategic position within the GTM Education organization and will report directly to our Manager, GTM Learning Programs. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self-managed individual who can work with cross-functional teams to expand our GTM capabilities.

A few major focus areas of this role are:

• Develop strong relationships with key stakeholders and strategic partners to increase understanding of Five9 processes and capabilities
• Drive successful GTM educational opportunities that drive strong sales and end-to-end customer engagement and retention through direct and partner efforts
• Enhance Five9 processes to meet critical GTM requirements

Key Responsibilities

• Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:

+ Serve as primary Five9 point of contact for education initiatives

+ Work with Five9 Sales and Services stakeholders to understand the vision for growth and success

+ Work with Five9 Channel Team to understand the vision for growth of partner successes

+ Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results

• Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM system
• Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
• Develop materials for use by internal and partner resources to help drive customer interest and grow revenue
• Provide enablement training to groups from all customer facing roles from a variety of inputs
• Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs

Key Skills

• Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position – Call Center industry experience is required.
• Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
• Experience developing processes focused on continuous improvement of the delivery of sales enablement and professional services
• Up to 20% national and international travel may be required
• BA/BS or equivalent experience is required

Desired Skills

• Must possess a strong combination of project management skills, technical call center expertise, and employee and partner enablement.
• Must be an expert at developing and maintaining positive and productive relationships; impeccable communication skills and ability to understand customer, employee, and partner needs is imperative.
• Must be a natural leader: Able to build collaborative relationships with partners, stakeholders, employees and peers; Able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others.
• Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, VoIP, IVR/VRU and Call Center practices.
• Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$88,900—$247,700 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.