Staff IT Administrator

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About the Role

Our IT team sits at the intersection of security, systems, and the day-to-day experience of every Janer. We build and operate secure, scalable, and thoughtful internal systems so our teams can focus on helping the helpers.

Jane is at an exciting stage of growth. We’ve built strong foundations, and now we have the opportunity to intentionally architect what comes next. As our environment scales, identity, access, and automation become increasingly complex - and increasingly critical.

We’re preparing for HITRUST certification and evolving our identity ecosystem to support a growing, distributed organization. This role is essential to that journey. We’re looking for someone who can see around corners, design for complexity before it arrives, and raise the technical bar for how we approach identity, automation, and system ownership.

If you’re energized by architecting secure systems, untangling complexity, and building automation that makes life better for everyone - this is a chance to shape the future of IT at Jane.

What Impact We’re Looking for You to Make

• Architect and evolve Jane’s identity and access management strategy, designing scalable role-based access control systems that reduce risk and support long-term growth.
• Lead the technical direction for identity, device trust, and access automation as we prepare for High Trust certification, ensuring our environment is secure, resilient, and audit-ready.
• Design and implement automation frameworks across IT systems, leveraging platforms such as Okta, Freshservice, and low-code or no-code workflow tools to eliminate manual processes and increase reliability.
• Act as a multiplier across IT and Security - mentoring peers, raising architectural thinking, and influencing standards so we build high-quality, maintainable systems that scale.
• Champion thoughtful AI adoption within IT by identifying high-leverage automation opportunities, piloting tools responsibly, and helping the team work smarter while maintaining privacy and security standards.

What Experience We Need

• Significant professional experience in IT systems administration, with demonstrated experience operating at a Senior level and readiness for Staff-level scope and influence.
• Deep expertise in Identity and Access Management, including SSO, RBAC, lifecycle management, and hands-on experience with platforms such as Okta or similar identity providers.
• Experience architecting and scaling systems in a high-growth SaaS or technology environment, with strong judgment around risk, security, and compliance.
• Proven experience leading complex, cross-team technical initiatives from design through rollout, including writing technical design documentation and influencing diverse stakeholders.
• A strong automation mindset, with hands-on experience building workflows or integrations using service management platforms, APIs, or low-code automation tools, and comfort leveraging AI tools to improve operational efficiency.

If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.

More About Jane

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of 700+ people working remotely across Canada, the US, and the UK, united by our mission: to help the helpers.

We build the products and tools that hundreds of thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities.

Jane is growing - but not at a normal pace. Our scale and ambition bring exciting challenges that demand adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet. We listen, learn, and adjust.

Our goal isn’t just delivery - it’s delight. We move quickly, communicate openly, and solve real problems together. If you’re energized by ambiguity, motivated by impact, and eager to learn with others, you’ll thrive at Jane.

Compensation & Benefits

At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $125,200 to $195,600. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.

Most new hires join at the accomplished stage, which for this role represents an annual salary of $148,700. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.

We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.

Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.

We also offer a comprehensive benefits package, You can learn more about it here!