Staff Software Engineer, Scheduling

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Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

\*Please note, we are open to remote candidates for this role.

Your Impact on our Mission

Zocdoc’s most important asset is our people.  As a Staff Software Engineer on the Scheduling team, you’ll play a meaningful role in building the best healthcare journey for our patients and providers possible. You will help develop experiences not just in Zocdoc, but integrate with other ecosystems to reach patients where they are.

At our best, we empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc’s business. You’ll tackle complex technical challenges, simplifying an array of complex domains. These domains are across the tech stack; from our modern backend, to frontend experiences that are deployed on Zocdoc and on client’s own interfaces.. You will ensure scalability, resilience, and user experience are at the forefront of everything we build.

As a Staff Software Engineer, you’ll design, build, and optimize Zocdoc’s applications, ensuring they are scalable, secure, and intuitive. You’ll collaborate closely with product, design, and backend teams, shaping the future of our scheduling experience while mentoring other engineers and championing best practices across the organization.

You’ll enjoy this role if you are…

• Personally motivated by building user facing applications that are changing the healthcare experience for patients
• A product-driven engineer who loves working in a highly collaborative and supportive environment
• Motivated by building products that make healthcare easier
• Passionate about building diverse and inclusive teams and culture
• Excited to lead the development of projects and to work as part of a cross functional development team.

Your day to day is…

• Making a meaningful impact as you participate in all phases of product development, including the design, development, testing, and release of provider and patient-facing features
• Lead large, high visibility projects.
• Manage deadlines and navigate ambiguity.
• Shipping scalable production code across the development stack
• Ownership of the software development lifecycle - including architecture, development, testing, and observability
• Building and fostering relationships with our agile team of engineers, product managers, and designers
• Mentoring your peers, with the notion that helping others means learning and growing yourself
• Promote new technologies and new process to improve the way we work.
• Working with cutting edge GenAI tools and technology

You’ll be successful in this role if you have…

• Meaningful (7+ years) experience in full stack software development
• A results oriented mindset. You are always striving to deliver quickly and reliably.
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Passion for technology and the ability to think critically about performance, scalability, and reliability of software
• A compassionate but consultative, and confident approach to working with Product partners to deliver high quality products to our patients and providers.
• A strong understanding of system design and architecture
• The mentality of an entrepreneur/owner and a strong bias to action.
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• Passion for technology and the ability to think critically about performance, scalability, and reliability of software
• Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
• An unrelenting desire to build more equitable, inclusive and diverse workplaces.  You view this role as an opportunity to create positive change

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$180,000—$270,000 USD

About usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. 

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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