Staff Technical Product Manager

Описание вакансии

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Define and Lead Strategy

• Own the product vision, strategy, and roadmap for Scout’s warranty platform and claims ecosystem, ensuring alignment with business goals and the needs of Aftersales Business, Quality Assurance, Warranty Operations, and Volkswagen Group partners.
• Champion a modern, data-driven approach to warranty, balancing compliance, customer satisfaction, and operational efficiency.

Warranty-Centric Problem Solving

• Solve operational challenges related to claim submission, validation, authorization, and approval workflows.
• Implement intelligent digital tools that eliminates incomplete or error prone claim submissions and supports the technician with documentation needs to enhance efficiency.
• Improve claim accuracy by integrating warranty policies, labor times, parts rules, and eligibility checks directly into guided workflows.

Lead Product Development

• Lead product development for Scout’s end-to-end warranty management solution, from claim creation to supplier charge-back, to payment.
• Collaborate closely with Aftersales Business, Warranty Operations, IT, Engineering, Finance, Volkswagen Group and Rivian VW Technology (RVT Joint Venture) stakeholders to:

+ Build intuitive user interfaces for Scout’s workshops and HQ users.

+ Integrate service orders, repair codes, parts catalogs, service history, telematics, and policy rules.

+ Ensure seamless backend integration with Scout’s systems.

+ Consider needed data transfer and exchange between VW Group and RVT platforms.

• Translate business rules and policy guidelines into clear technical requirements and system logic.

Stakeholder Relationships

• Serve as a trusted advisor to internal and external partners, converting business needs, warranty policies, and integration requirements into technical solutions.
• Partner with Quality Assurance and Field Operations to ensure product decisions support defect tracking, quality feedback loops, and durable service outcomes.

Operationalize Products

• Lead rollout and adoption of warranty tools across the Scout retail network and internal teams.
• Develop mechanisms to support onboarding, training, and change management.
• Implement monitoring capabilities for claim volumes, processing times, and workshop performance.

Drive Technical Excellence

• Collaborate closely with your Scrum team to ensure scalable, efficient, secure system architecture for warranty workflows.
• Leverage expertise in APIs, data models, and integrations to connect the warranty platform with relevant other applications throughout Scout’s ecosystem.
• Ensure rule engines and workflow automation reflect up-to-date warranty policies.

Measure Success

• Define KPIs that measures the smart implementation of systematic claim checks, repeat repairs, failure rates, etc.
• Monitor performance of warranty tools and workshop usage, using analytics to drive continuous improvement.
• Incorporate user feedback and data insights to enhance claim guidance, workflows, and system automation.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Charlotte, NC or Fremont, CA
• This role requires 4-5 days per week in the office, with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

Experience

• 8+ years of product management experience with a strong focus on technical platforms, operations systems, or enterprise workflow tools.
• Proven success building and launching warranty, service, claims processing, or operations-related digital solutions.
• Automotive warranty, service operations, or aftersales system experience strongly preferred.

Technical Expertise

• Strong understanding of system architecture, APIs, AI, and cloud technologies.
• Experience with warranty platforms, claims management tools, or service operations systems is a major plus.

Skills

• Proficiency with Agile tools (Jira/Confluence), PRD authoring, and discovery practices.
• Ability to create detailed technical requirement for software engineering partners.
• Highly analytical mindset with strong problem-solving capabilities.
• Excellent communication and stakeholder management; be able to align engineering, operations, business, and field teams.
• Data-driven decision making; comfortable with dashboards, SQL basics, and experimentation.

Education

• Bachelor’s degree in Computer Science, Engineering, Business or related field.
• MBA or advanced technical degree preferred.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:

+ Medical, dental, vision and income protection plans

• 401(k) program with:

+ An employer match and immediate vesting

• Generous Paid Time Off including:

+ 20 days planned PTO, as accrued

+ 40 hours of unplanned PTO and 14 company or floating holidays, annually

+ Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders

+ Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Initial California base salary range = $154,000 - $187,000

Internal leveling code: IC8

Notice to applicants:

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.