Technical Product Manager - DevOps

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Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services.

TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with other Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. TPMs define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend daily stand-ups and other agile ceremonies, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training.

Your responsibilities:

• Responsible for delivery of components / features in alignment with strategy and the broader roadmap on the Information Archive DevOps Team.
• Collaborate with Product Management, Sales, Support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap.
• Translate product roadmap initiatives and feature requests into epics, user stories, acceptance criteria, and other suitable artifacts.
• Identify and coordinate cross-component dependencies throughout the development process.
• Work with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensure program is within schedule.
• Prioritize and groom their team(s) backlog.
• Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s).
• Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards.
• Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities.
• Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform.
• Serve as primary product expert (functional, not technical) for the components for which you are responsible.
• Lead and plan initiatives to maintain and keep up-to-date all the Global Relay infrastructure that powers our Information Archive product.
• Lead continuous improvement initiatives on product observability, and coordination with support-level teams to ensure optimal customer experiences.
• Facilitating daily stand-ups, backlog refinement, sprint planning, demos, retrospectives, and other team meetings with your agile team(s)

About You:

• Degree in Engineering, Computer Science or related technical field.
• 3-5 years of experience as a Technical Product Manager or product owner.
• Experience with Agile and Scrum development methodologies.
• Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills  .
• Ability to communicate effectively with both technical and non-technical individuals.
• Understanding of one or more areas (eg. service level monitoring, deployment processes, environment mgmt, security, DevOps best practices, Jenkins, Puppet, Ansible, etc)

Nice to Haves:

• Experience as a software developer/engineer
• Experience with a SaaS, messaging, or enterprise software company
• Experience drive cross-team initiatives and collaborate with stakeholders across the organization
• Experience planning, monitoring, and reporting on project status

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$90,000—$130,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.