Technical Program Manager

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ABOUT THE ROLE

We are seeking a highly motivated and results-oriented Technical Program Manager (TPM) to lead enterprise-level programs and projects with a focus on data and technology initiatives. This role is critical for driving clarity, alignment, and execution across multiple teams and stakeholders. The ideal candidate thrives in a fast-paced environment, ensures requirements are truly ready for execution, knows how to break down complex work into actionable pieces, and can keep programs alive through disciplined execution and proactive problem-solving.

SPECIFIC RESPONSIBILITIES

• Lead enterprise-wide technology and engineering initiatives from concept to delivery. Manage a portfolio of complex, high-impact programs and ensure they land on time, and within scope.
• Partner closely with the Director of Product and Engineering Operations and cross-functional stakeholders to define project goals, success metrics, and delivery roadmaps.
• Ensure requirements and acceptance criteria are clear, complete, and actionable before execution. Identify gaps, raise risks, and prevent teams from moving forward with unclear inputs.
• Drive cross-functional consensus on designs, trade-offs, and key decisions. Ensure stakeholders are heard, decisions are understood, and teams are aligned before moving forward.
• Build scalable frameworks for project tracking, reporting, and governance. Deliver consistent, data-driven updates to business leaders and executives.
• Drive planning, prioritization, and execution in agile environments, ensuring adaptability while keeping teams aligned to outcomes.
• Anticipate cross-team dependencies, facilitate project reviews, and create risk mitigation plans that resolve issues before they derail delivery.
• Provide transparent, no-spin progress updates to executives and stakeholders. Hold leaders and teams accountable to commitments.
• Identify and implement improvements in process, tooling, and resource planning to keep teams efficient and programs predictable.
• Promote data-driven decision-making and agile ways of working across the organization, raising the bar for how we deliver.

REQUIRED QUALIFICATIONS

• 8-10 years of project/program management experience within data, analytics, or technology environments.
• Proven experience managing large, cross-functional, high-impact projects across multiple teams.
• Strong grasp of requirements management, readiness assessments, and work breakdown structures.
• Exceptional leadership, communication, and stakeholder management skills, able to bridge technical and business conversations.
• Adept at using project management tools and reporting frameworks.
• PMP, Agile, or Scrum certification.
• Strong problem-solving mindset, with the ability to adapt in fast-paced and dynamic environments.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

Work-Life Balance: Accela is a “remote-first” organization and offers remote work options where feasible so employees can work in an environment that sparks motivation and creativity. Additionally, Accela offers generous paid time off with paid holidays, paid annual leave, paid “wellness days” offered sporadically throughout the year to focus on rest and relaxation, and a company “soft-close” during the week between Christmas Day and New Year’s Day.

Career Growth and Development:Accela encourages and practices promoting from within to enable employees to hone or expand their skill set, contribute more value to the company, and grow. In addition, Accela offers non-promotional learning and development opportunities for skills enhancement through on-the-job training and internal and external education, including a paid LinkedIn Learning subscription to all employees. As a global company, Accela employees have the opportunity to work closely with international teams, providing a broader perspective and a chance to develop a global network.

Accela Culture:Our closely integrated, diverse team thrives on a #oneteam philosophy, embracing agile methodologies for software development, fostering a culture of collaboration, and active communication. At Accela, your ideas matter, your contribution makes an impact, and together we thrive. We think of employees as partners because we are all partners in shared success. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality SaaS solutions to the way we engage with our customers and communities to do business responsibly. We offer our employees strong values and purpose, empathetic leadership, and a place where all people feel they belong. Accela believes in building a diverse and inclusive culture where team members can make a real impact.

Your best work starts here. #Oneteam #BeWellWorkWell

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