Technical Support Agent

Описание вакансии

#вакансия #vacancy #TechnicalSupport #L1 #fulltime #remote

Role: Technical Support Agent

Location: Remote

Company: IREV https://irev.com/

Salary: $700-$1500

🔹About the role:

We are seeking passionate individuals to join our Customer Success unit and assist us in maintaining a high level of customer support.

🔹Job responsibilities:

• Communicate with b2b clients via Front APP and assisting them in finding solutions;
• Help the client find the optimal solution for their business;
• Work with our REST API to solve requests related to integration;
• Analyze situations and building logical chains;
• Stay calm and professional in challenging conversations.
• Stay within tone of voice and KPIs:

*Average first response time < 3 min

Average response time < 4 min

Customer satisfaction rate > 96%*

🔹Job requirements:

• 1 year+ of experience in customer service or client management;
• English B2+ level or higher (both written and spoken);
• Resilience and the ability to remain friendly under pressure;
• Strong analytical thinking and attention to detail.

🔹Nice-to-have advantages:

• Experience working in the B2B service;
• Understanding and hands-on experience with REST APIs;
• Knowledge of affiliate marketing principles and market specifics.

🔹Benefits:

• Step into an opportunity to become the go-to top-level support expert in a fully bootstrapped SaaS company. You’ll gain firsthand experience solving high-level client challenges, shaping processes from the ground up, and building your career at the very front line of product and customer success.
• Fully Remote.
• Work shifts (from 9:30 to 18:00 or from 15:30 to 00:00 UTC + 03).
• Competitive salary based on experience and skills.
• Ability to grow with the company within a transparent Grade System.
• Enjoy a generous vacation package of 21 working days accumulating per year.
• Take advantage of 7 paid sick leaves annually, no doctor’s note required.
• An inclusive and adaptable team culture.
• Additionally, you’ll receive 14 Flexible holidays per year.
• Team Buildings and Happy Hours.

🔹Contact: Откликнуться