Technical Support Engineer

Описание вакансии

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Job Description 

To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Orlando, FL office.   

As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.  

Required Skills 

• Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V.

• Experience with BIOS/UEFI troubleshooting and system boot diagnostics.

• Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.

• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).

• Windows server and workstation hardware troubleshooting.

• Windows Server Core management & Administration skills (roles and features, disk management).

• Active Directory permissions (ACLs) & Group Policy.

• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.

• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies

• Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands.

• Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).

• Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss.

• Excellent written and verbal communication skills.

Preferred  

• Industry-accepted certifications or equivalent work experience in one or more of the following areas:

1. CompTIA A+

1. CompTIA Network+

1. CompTIA Server+

1. CompTIA Security+

1. Microsoft Certified Azure Administrator

1. Red Hat Linux

1. VMware VCP

1. AWS Certified Solutions Architect

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.