Telco Regulatory Compliance Assistant

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Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Telco Regulatory Compliance team serves as a key interface with external regulatory authorities and maintains a deep understanding of global telecommunications regulations, market dynamics, and industry trends. As a Telco Regulatory Compliance Assistant, you will support the team in implementing regulatory requirements across multiple markets and collaborate with cross-functional partners to ensure compliant execution of products, processes, and partnerships. This role requires strong data-handling capabilities, exceptional organizational skills, and a commitment to gaining expertise in telecommunications regulatory frameworks worldwide.

The role

• Regulatory Documentation & Filings: Manage licensing, filing, and reporting documentation for various projects, working closely with the global regulatory team and external legal advisors to ensure timely and accurate submissions to official regulatory bodies.
• Regulatory Calendar Management: Support the development and continuous maintenance of the regulatory reporting calendar, including setting reminders and ensuring documentation and deadlines remain up to date.
• Preparation & Submission of Regulatory Reports: Take full ownership of preparing regulatory reporting materials, submitting them for managerial review, and delivering final documentation to the appropriate authorities in line with reporting schedules.
• Data Research & Documentation Production: Conduct research, gather data, and produce documentation related to regulatory activities, following the priorities and guidance set by the team manager.
• Cross-Functional Internal Support: Assist internal teams by providing the required paperwork, compliance documentation, and support for processes triggered by regulatory or compliance obligations.
• Application & Licensing Process Support: Support the end-to-end management of regulatory application processes, particularly in consolidating documentation, tracking progress, and ensuring all requirements are met according to local regulations.
• Tracking Regulatory Requirements & Obligations: Assist in maintaining accurate internal records of regulatory requirements, reporting obligations, and compliance-related projects, ensuring traceability and consistency across markets.

Required Skills & Qualifications

• Bachelor’s Degree (Legal studies preferred).
• Minimum 3 years of professional experience in a fast-paced, evolving industry; experience in technology or telecommunications is a strong plus.
• High proficiency in Excel and databases, with strong data mining, organization, and manipulation skills.
• Strong multitasking ability, able to manage several deadlines and deliver results in a timely and accurate manner.
• Eagerness to learn, adapt, and grow new skills within the regulatory environment.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Sound judgment and consistency in decision-making, with an emphasis on timeliness and professionalism.
• Fluency in English required; additional languages are considered a strong asset.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.