Transaction Monitoring & KYC Specialist - USA hours

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About Thunes

Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.

Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.

Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.

Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.

For more information, visit: https://www.thunes.com/

Why Join Tilia (Thunes Group)

Tilia operates within the Thunes ecosystem, supporting a global cross-border payments network. This role offers exposure to international compliance operations, financial crime risk management, and opportunities for growth within a fast-scaling fintech environment.

Job Overview

The Transaction Monitoring & KYC Specialist (USA hours) supports the detection, investigation, and prevention of financial crime across Tilia’s platform.

This role is responsible for reviewing transaction alerts, conducting customer due diligence (KYC/KYB), and ensuring all activities are handled accurately, efficiently, and in line with internal policies and regulatory requirements. The Specialist plays a key role in maintaining a strong financial crime control environment while supporting a seamless customer experience.

Key Responsibilities

Transaction Monitoring & Investigations

• Review and investigate transaction monitoring alerts and out-of-pattern activity
• Analyse customer transactions to identify suspicious behaviour, trends, and red flags
• Document investigations clearly, including rationale and supporting evidence
• Escalate suspicious activity in line with internal procedures
• Support preparation of Suspicious Activity Reports (SARs), where required

KYC / KYB & Due Diligence

• Perform KYC/KYB checks for new and existing customers (individuals and businesses)
• Review and verify customer documentation, including identity, ownership structures, and UBOs
• Conduct risk assessments in line with internal frameworks
• Support enhanced due diligence (EDD) for higher-risk customers (e.g., PEPs, high-risk jurisdictions)
• Communicate with customers to collect required information and resolve queries

Case Management & Operations

• Manage and prioritise alerts, cases, and tickets within defined SLAs
• Maintain accurate and complete records in case management and ticketing systems (e.g., Freshdesk)
• Monitor internal escalations and ensure proper tracking and documentation
• Support onboarding reviews and ongoing monitoring activities

Screening & Controls

• Conduct sanctions and watchlist screening (e.g., OFAC)
• Assist with periodic reviews and ongoing monitoring of customers
• Identify potential control gaps, trends, or inefficiencies and escalate accordingly

Reporting & Continuous Improvement

• Support preparation of reports and summaries for management review
• Contribute to improving processes, templates, and workflows
• Provide feedback on alert quality, false positives, and system effectiveness
• Stay up to date with financial crime trends and regulatory requirements

Skills & Experience

• 1–3 years’ experience in AML, KYC, fraud, or compliance operations (fintech, payments, or financial services preferred)
• Basic understanding of AML/CFT regulations, sanctions, and financial crime risks
• Experience in transaction monitoring and/or KYC/KYB processes
• Strong analytical and investigative skills
• High attention to detail and ability to make risk-based decisions
• Ability to manage multiple tasks in a fast-paced environment

Technical Skills

• Experience with case management or ticketing tools (e.g., Freshdesk, Zendesk) is a plus
• Good working knowledge of Excel / Google Sheets (e.g., filtering, basic analysis)
• Familiarity with transaction monitoring or screening tools is advantageous

Ways of Working

• Accuracy & Accountability: Delivers high-quality, well-documented work
• Risk Awareness: Applies sound judgement when assessing financial crime risks
• Ownership: Takes responsibility for cases through to resolution
• Collaboration: Works effectively with Compliance, Operations, and cross-functional teams
• Continuous Improvement: Open to learning and improving processes

Sound like you? Apply now!