Client & Growth Project Manager

Описание вакансии

This role sits at the center of Studio RSU, supporting both client delivery and Studio growth initiatives as the business scales.

The Client & Growth Project Manager will act as a strategic operator and execution partner, helping translate high-level goals into clear plans, coordinated workflows, and high-quality client experiences.

This individual will work across client engagements and internal initiatives, owning coordination, improving systems, and helping the team move faster and more effectively. Success in this role requires strong structured thinking, speed in problem-solving, and the ability to connect dots across strategy, execution, and operations.

This role is both internally and externally facing, with exposure to client work, growth initiatives, and cross-functional collaboration across RSU.

Right Side Up is a collective of premium marketing talent—with all of the marketing chops, and none of the agency fluff. We’re trusted by the most respected early-stage ventures, the fastest-growing tech companies, and well-established Fortune 500 teams to do one thing better: Growth. We have over 250+ clients including Stitch Fix, Sephora, Yelp, Sun Basket, Crunchbase, DoorDash, Calm, and more.

Core Focus Area

• Client Delivery Coordination
• Studio Growth and Enablement
• Operational Systems and Process Scaling

Client Delivery and Strategic Coordination

• Support the coordination of Studio engagements to ensure timelines, deliverables, and communication stay on track as complexity scales
• Act as a connective layer between strategy and execution, helping translate client needs into clear internal plans
• Proactively identify risks, gaps, or inefficiencies in delivery and help resolve them quickly
• Contribute to maintaining a high-quality, white-glove client experience across engagements
• Support visibility into project scope, resourcing, and delivery health to ensure engagements are set up for success

Client Onboarding and Experience

• Help design and maintain a consistent, scalable onboarding process across clients
• Ensure new engagements are set up for success with clear documentation, expectations, and workflows
• Identify opportunities to improve early client experience and reduce churn risk

Growth and Pipeline Coordination

• Track inbound opportunities and support pipeline visibility to ensure no opportunities are lost
• Assist in coordinating follow-ups, materials, and internal alignment for active deals
• Help bring structure and clarity to how Studio tracks and evaluates growth opportunities

Studio Growth Initiatives and Enablement

• Support execution of key Studio initiatives, including new offering pilots, internal programs, and sales enablement efforts
• Assist in developing and maintaining sales materials, case studies, and portfolio assets
• Help operationalize new ideas quickly, turning concepts into structured, testable initiatives

System, Process, and Operational Infrastructure

• Help maintain and improve internal systems used to track delivery, engagement health, and performance
• Build and refine documentation, dashboards, and workflows that increase team visibility and efficiency
• Identify opportunities to streamline processes and reduce manual overhead as the Studio grows

Financial and Project Health Awareness

• Support tracking of project scope, budgets, and timelines to ensure engagements remain on track
• Assist in monitoring project health, including resourcing, pacing, and potential risks to delivery or margin
• Partner with team leads to maintain clear visibility into project performance and overall engagement success

Cross-Team Coordination

• Partner with other RSU teams when engagements span multiple capabilities
• Ensure alignment, clarity, and forward momentum across stakeholders
• Act as a central point of coordination to keep initiatives moving efficiently

What We're Looking For

• Strong structured thinker who can quickly break down ambiguous problems and create clear plans
• Comfortable operating in both strategy and execution, able to zoom out and zoom in seamlessly
• Highly organized, detail-oriented, and proactive in identifying what needs to happen next
• Strong communicator with the ability to work across teams and with clients
• Experience in marketing, operations, project management, or client services environments
• Thrives in fast-paced, evolving environments with shifting priorities

AI-Forward Mindset

• Actively curious and excited about leveraging AI tools to improve workflows, speed, and output quality
• Comfortable experimenting with new tools and incorporating them into day-to-day work
• Interested in helping the team evolve how AI is used across strategy, operations, and execution