Customer Care and Warranty Administrator

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What if your next role let you reshape how people experience one of the biggest moments of their lives — moving into a brand-new home?

ADI Development Group is one of Canada's most innovative real estate developers, with over 4,000 units and $3 billion in built value taking shape across the GTHA. But we're not just building condos and communities — we're on an insurgent mission to completely reinvent the customer experience, delivering homes faster, better, and more cost-effectively than anyone thought possible. As an Adian, you'll help shape lasting landmarks and directly impact the lives of the people and communities we serve. We champion ownership at every level, and we're as serious about developing tomorrow's leaders as we are about developing buildings.

We're looking for a Customer Care and Warranty Administrator to join us — someone organized, detail-driven, and genuinely passionate about making every homeowner interaction feel seamless. If you thrive in fast-paced environments, take real pride in responsive and thoughtful communication, and want to be part of a team that's redefining what it means to build homes in Canada, we'd love to hear from you.

What You'll Be Doing

• Provide excellent, speedy, on-time, and friendly service to every customer in person, via email, and telephone
• Maintain and track customer communication through CRM and assist in monitoring the completion of all required service administration records, and managing all Tarion Warranty enrolment documentation
• Receive, document and communicate new home purchasers’ inquiries to appropriate trades & departmental associates and provide timely responses to the customer
• Schedule and coordinate the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes
• Continuously improve the customer service experience to retain and maintain customer loyalty and exceed expectations
• Assist in the preparation of departmental metrics
• Assist in the collection, review, and scheduling of 9-day, 30-day and Year-End Warranty Service requests
• Assist the Customer Care Representatives as needed
• Create new home packages for customers
• Attend Customer Care or Tarion seminars and attends home purchaser functions as required
• Access punch list software to respond to inquiries and pull reports
• On-site front desk reception as required
• Customer care office setup and supplies coordination

What You Bring

• Undergraduate degree or diploma (BA, B. com., or B. Sc preferred)
• 2+ years of experience working in customer service
• Have strong administrative and inter/intrapersonal skills
• Must be respectful, empathetic, service oriented, with genuine desire to go above and beyond for our customers
• Have an ability to update and track reports and schedules on daily/weekly/monthly basis
• Possess excellent and polite verbal and written communication skills, superior telephone manner and exceptional listening skills
• Have superior problem-solving skills and the ability to assess situations and make the right decisions
• Self-motivated team player with ability to work well in a team and independently in a fast-paced work environment.
• Possess the ability to work well under stressful situations and pressure and diffuse difficult situations in a calm and professional manner
• Demonstrate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software technology as needed
• Knowledge of Tarion Warranty Corporation procedures and process and previous construction industry work would be an asset

Adi Development Group is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a team that reflects the diversity of our customers and communities in which we live and serve. Adi Development Group is committed to creating an environment where every employee has the opportunity to reach their potential. We hire based on merit and are committed to the principle of equity in employment. We welcome diversity and encourage applications from all qualified individuals. As part of our commitment to accessibility for all persons with disabilities, Adi Development Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you require accommodation, please inform Human Resources.