Customer Experience Data & Operations Intern

Описание вакансии

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Location

This internship will be based in Charlotte, NC.

Reporting

This intern will report to the Customer Experience Manager.

Internship Overview

Palmetto is seeking a motivated, analytical, and curious student to join the Customer Experience team for a summer internship. This role is designed to provide hands-on experience analyzing customer and operational data to identify trends, uncover opportunities, and recommend improvements that enhance the overall customer experience.

The intern will partner closely with Customer Experience and Operations leaders to evaluate key metrics such as CSAT, call volume, contact drivers, and operational performance. This role will provide meaningful exposure to business operations, data-driven decision making, and process improvement in a fast-paced, mission-driven environment.

This internship is structured to provide practical development while delivering measurable business value through actionable insights and recommendations.

Core Responsibilities

The intern will support the Customer Experience team through project-based work and ongoing initiatives. Responsibilities may include:

• Analyzing CSAT data to identify trends, root causes of customer dissatisfaction, and improvement opportunities
• Reviewing customer contact drivers to understand why customers are reaching out and identifying ways to reduce unnecessary contact volume
• Evaluating call volume trends and seasonal patterns to support forecasting and operational planning
• Identifying repeat contact trends and opportunities to improve first contact resolution
• Analyzing customer journey stages to determine when customers most frequently contact support
• Identifying operational bottlenecks or delays across project milestones
• Recommending training opportunities based on customer feedback and interaction trends
• Partnering with cross-functional teams to understand operational processes and improvement opportunities
• Creating dashboards, summaries, and presentations to share findings with leadership
• Completing a defined project with clear deliverables and recommendations by the end of the internship

Qualifications

• Currently enrolled in an undergraduate or graduate program
• Pursuing a degree in Business, Data Analytics, Operations, Customer Experience, Statistics, Economics, or related field
• Strong analytical and problem-solving skills
• Experience working with data in Excel, Google Sheets, or similar tools
• Strong written and verbal communication skills
• Ability to translate data into actionable insights
• Strong organizational and time management skills
• Interest in customer experience, operations, or business analytics
• Prior internship, coursework, or project experience in analytics or operations is a plus
• Interest in renewable energy, climate tech, or mission-driven organizations preferred

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy