E-Commerce Risk & Fraud Analyst

Описание вакансии

ABOUT GOODR

We create and sell active eyewear for anyone. No Slip. No Bounce. All Polarized. All Fun. Interested in joining our team? Keep reading.

OUR VALUES: We have two core values: Fun & Authenticity.

• FUN = Being sh\tty isn’t fun. Agreed? Taking pride in your work, finding joy in being GREAT, and celebrating wins… and losses. Now, that’s* fun!
• AUTHENTICITY = Focusing on being authentic over being liked. (Next-level guru stuff. Count it.)

Fun Fact: We do not allow email to be sent internally. Carrier pigeons only. JK, we use Slack.

AUTONOMY: We practice autonomy, empowerment, and accountability so that every team member can be in control of their own life.

• HYBRID WORKING: This role is required to be in the Inglewood office every Tuesday and Thursday with the occasional third day thrown in.
• PROFESSIONAL DEVELOPMENT: We have an all-company learning program so that we’re constantly leveling up our skills.

SUSTAINABILITY: We think Earth’s pretty rad. That’s why we take action wherever possible to limit our impact on the planet.

• 1% FOR THE PLANET MEMBER: 1% of goodr’s annual sales go directly to environmental organizations.
• CARBON NEUTRAL: In 2019, goodr became a 100% carbon neutral company.

Fun Fact: goodr celebrates every Earth Day by releasing limited-edition sunglasses with frames made from 100% recycled materials—and the packaging is 100% sustainable, too!

ABOUT THE ROLE

Cyberspace. Those three syllables are sweet, sweet music to your ears. But now, instead of just spotting fraud as it pops up, you’re thinking bigger: patterns, root causes, prevention, and smarter systems. You know that fraud isn’t just about catching bad actors—it’s about protecting customers, revenue, and trust at scale.

As an E-Commerce Risk & Fraud Analyst, you’ll be responsible for proactively identifying, investigating, and mitigating fraudulent activity across goodr’s sales channels. You’ll analyze Shopify fraud signals, monitor logistics trends with our 3PL partners, and manage complex cases and chargebacks while building the automated workflows and controls that prevent fraud before it happens. 

RESPONSIBILITIES

• Detect, investigate, and mitigate fraudulent transactions, unauthorized activity, and third-party selling across retail and e-commerce channels
• Own fraud detection and prevention across Shopify, 3PL partners, and customer service workflows rather than just managing chargebacks
• Analyze Shopify fraud signals, third-party tools, and fulfillment data to identify suspicious orders and emerging risk patterns
• Defend our digital borders by investigating reseller leakage, unauthorized selling, and product diversion across platforms like Amazon and TikTok Shop
• Build and optimize fraud-related workflows and automations within Shopify and connected systems to proactively reduce risk
• Partner closely with Customer Service teams to review edge cases, resolve complex customer issues, and ensure fair and consistent outcomes
• Collaborate with 3PL and supply chain partners to evaluate fraud signals tied to fulfillment, routing, or inventory and translate them into actionable decisions
• Play detective on secondary marketplaces to verify product authenticity and ensure B2B partners aren’t leaking stock where they shouldn’t
• Poke holes in our internal systems to find vulnerabilities then recommend and implement improvements to configurations and operational processes
• Balance fraud prevention with the customer experience by tracking and reducing false positives to minimize friction
• Act as a cross-functional bridge between Systems, CX, Operations, Legal, and Supply Chain to maintain trust and product integrity
• Maintain clear documentation of investigations, decisions, and system changes in accordance with internal standards and legal requirements
• Track fraud trends, losses, and operational outcomes to support reporting and continuously refine prevention strategies
• This role is in the Systems team and will report directly to the Director of Systems
• Perform other related duties as assigned

ABOUT THE IDEAL CANDIDATE

• May or may not have a degree…we don’t care (bonus points for Basset Hound Science or Dinosaur Law)
• Asks a lot of questions
• 3+ years of experience in fraud, risk, customer operations, or e-commerce systems
• Strong hands-on experience with Shopify (order flows, fraud indicators, automation, apps, tagging, etc.)
• Experience working with fraud detection tools, e-commerce platforms, or customer support systems (Red Points, Aftership, Parcel Labs, Yotpo, Amazon Brand Registry, or similar)
• Strong analytical mindset with the ability to identify patterns, anomalies, and root causes across multiple systems to piece together the full picture
• Experience or exposure to supply chain and 3PL or fulfillment workflows including how fraud signals show up in logistics, order routing, or Asia-based sourcing
• Experience responding to chargebacks and documenting fraud cases
• Ability to balance fraud prevention with a great customer experience by minimizing false positives and friction
• Bonus points if you have experience with both B2B and D2C risk profiles and marketplaces like Amazon or TikTok Shop
• Experience building or improving workflows, automations, or operational processes to reduce risk and loss
• Clear communicator who can document findings, explain decisions, and clarify tradeoffs to cross-functional teams
• Comfortable operating in ambiguity and making judgment calls with incomplete data in a fast-paced environment
• Experience working closely with Customer Service teams to resolve complex order or fraud-related issues
• Highly organized, detail-oriented, and able to manage multiple cases simultaneously
• Resourceful, proactive, and able to work independently while collaborating effectively with cross-functional partners
• A self-starter who can prioritize effectively and coordinate work across multiple departments
• Is into personal growth
• Thinks fun is being great at your work (not just partying)
• Is happy to give away credit to their team
• Loves getting and giving feedback

WHAT YOU GET

• A role at a company that is going to the moon
• The opportunity to show up every day and have fun
• The ability to learn and grow as a person
• Paid vacation (we encourage you to take time off!)
• Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
• Paycheck... obviously. Salary range: $70k - $80k, final offer will be made within this range based on experience
• Medical, Dental, and Vision benefits
• 401(K) with company matching
• Financial Wellness Counseling
• Sunglasses. Duh.

\\No Visa Sponsorship is available for this position.

NEXT STEPS

Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 8 weeks to complete and you'd be expected to start on a specific date. 

1. Application

1. Fill out a form with basic questions

1. 30 minute introductory interview with HR team member

1. 30 minute virtual interviews with peers and manager

1. Final assignment and presentation

1. Offer!

TO GET THE PROCESS STARTED, REVIEW & SUBMIT THE FOLLOWING:

• Review goodr's Applicant Privacy Policy. By submitting an application to goodr, you are confirming that you have read the Applicant Privacy Policy and agree to its terms. (Because nothing says “fun” like reading legal documents!)
• Resume
• Cover letter showing your personality. Seriously. No boring corporate speak allowed.
• Links to projects or groups you’re involved with (if you have them)
• A drawing of an octopus fighting a pirate (not joking)\*
• We may ask you to enter a code. But don't worry, it's just our attempt to keep the bots at bay.

\We accept submissions using accessibility tools.*

#LI-Hybrid