Enterprise Customer Success Manager

Описание вакансии

Enterprise Customer Success Manager

At Alvys, customer success means more than satisfaction — it means partnership, impact, and measurable outcomes. As an Enterprise Customer Success Manager, you’ll serve as a trusted advisor to our largest freight and logistics customers, helping them achieve efficiency, growth, and long-term success through the Alvys Transportation Management System.

You’ll focus on retention, product adoption, and customer health, proactively driving value realization and identifying opportunities for expansion through strong relationships and data-driven insights.

This is a full-time, long-term role at a fast-growing SaaS company transforming the logistics industry. You’ll thrive if you’re strategic, adaptable, and motivated by helping customers achieve tangible results.

What You’ll Do

• Drive Retention: Own customer health across your portfolio by proactively managing risk and ensuring continued adoption.
• Lead Strategic Business Reviews: Conduct QBRs with executives and key stakeholders to highlight ROI, share product roadmap updates, and align on strategic goals.
• Monitor Customer Health: Analyze engagement metrics, usage patterns, and sentiment to assess customer health and develop success plans to mitigate churn risk.
• Enable Value Realization: Partner with customers to identify success metrics, implement best practices, and ensure measurable outcomes that tie back to business objectives.
• Generate CSQLs (Customer Success Qualified Leads): Identify and qualify upsell or cross-sell opportunities based on customer needs and business impact, partnering with Account Executives as appropriate.
• Act as the Voice of the Customer: Collaborate cross-functionally with Product, Engineering, and Support to advocate for customer needs and influence the product roadmap.
• Foster Adoption: Drive product education and utilization through training, enablement, and change management support.

What You’ll Bring

• 6+ years of experience in Customer Success, Account Management, or Customer Experience roles within B2B SaaS, ideally with enterprise or logistics clients
• Proven success managing renewals, customer retention, and QBR programs
• Strong analytical mindset — skilled at using data to assess health, forecast renewals, and measure success outcomes
• Excellent relationship-building and communication skills with executive stakeholders
• Highly organized and proactive, with the ability to manage multiple priorities in a fast-paced environment
• Familiarity with CRM and CSM platforms
• Knowledge of freight, supply chain, or logistics technology is strongly preferred
• Willingness to travel up to 33% of the time

Equal Employment Opportunity

Alvys is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented people. We’re dedicated to building a workplace where we give each other the strategies, support, and space we each need to thrive—believing in and bringing out the best of everyone.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

For information about Alvys's privacy practices, see ourPrivacy Policy.