Head of Risk and Fraud

Описание вакансии

#vacancy #Head #risk #fraud #remote #Igaming

Mr Bit is looking for an Head of Risk and Fraud🌟

📍Responsibilities:

• Create and implement global strategy for Risk, Fraud and Responsible Gambling

functions;

• Oversee the Risk and Fraud department, ensuring the smooth and efficient operations;

• Oversee the Responsible Gambling function, to make sure company applies

sufficient duty of care measures to the customers;

• Create and implement (when needed) KPIs to measure performance of processes;

• Evaluate fraud risks associated with new product launches, new territory launches and

changes to existing products or funding methods;

• Keep detailed records of suspicious activity, analyse trends, industry security threats

and provide recommendations to mitigate losses;

• Provide feedback through quality assurance and full responsibility for team and agent

KPIs, including document processing times;

• Point of reference for any fraud related queries or escalations made by the team or by

other departments;

• Create and maintain effective fraud rules in payments engine;

• Accountable for risk management practices, policies and procedures, including the

results of those practices;

• Design and implement operational policies that align with overall business strategy;

• Collaborate with the Customer Service and Sales teams to leverage capabilities to

achieve operation efficiency and customer satisfaction;

• Proactive and continuous improvement of service to optimize the customer service

through processes;

• Ensure compliance with licensing and legal requirements and regularly maintain /

update operational procedures;

• Submit operational budget and expenses to the Finance department;

• Analyzing and choosing anti-fraud and regulatory third party providers;

• Mentoring and guiding the team on best practice, ensuring they each develop;

• Supporting the team with day-to-day tasks when required, hands on when needed;

• Configuring systems and tools related to the teams work including anti-fraud system.

📍What we're looking for in a candidate:

• 4+ years of experience in a senior Risk & Fraud role within the iGaming industry;

• Strong ability to balance risk management with business growth in a customer-centric environment;

• Deep knowledge of fraud prevention and risk management practices across multiple jurisdictions;

• Analytical and detail-oriented mindset with excellent problem-solving skills;

• Proven ability to motivate, lead, and manage a team;

• Strong communication and negotiation skills;

• Proficiency in both verbal and written English and Russian languages.

🌟We offer you:

• A chance to work in a highly professional and dynamic team.

• Attractive remuneration package and opportunities for professional development.

• Work schedule: Full-time.

📩Let’sconnect! Откликнуться