Lead Community Marketing Manager

Описание вакансии

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

About the Role

Community is one of Ironclad's most powerful levers for customer engagement, retention, and advocacy - and we're looking for a Sr. Manager of Community to own it end-to-end. In this role, you'll build and lead the programs that make Ironclad's virtual community and events an indispensable resource for legal and business professionals. You'll partner closely with Product, Customer Success, and Customer Marketing to turn community insights into action and community members into champions. This is a high-visibility role for a creative, energetic builder who thrives at the intersection of people, programs, and product. This role reports directly to the Head of Partner Marketing & Community.

What You Will Be Doing

• Own and evolve the community strategy — define Ironclad's community vision, annual plan, and success metrics; translate business goals into community programs and experiences that deliver measurable member and business value
• Own the community platform end-to-end — serve as the primary admin for our virtual community (Higher Logic), keeping content, events, branding, and member resources current and compelling
• Manage the platform vendor relationship — serve as the primary point of contact with our community platform vendor; own the roadmap of configuration needs, advocate for feature requests, and ensure we're fully leveraging the platform's capabilities
• Moderate and govern community discussions — monitor conversations daily, enforce community guidelines, and maintain a safe, high-quality environment for members
• Build and execute member engagement programs — design persona-based user groups, content series, recognition programs (e.g., champion tiers), and other initiatives that drive active, recurring participation
• Develop and manage a community content calendar — curate and commission content that educates, connects, and engages members across segments and use cases
• Own community events programming — plan and execute virtual community events end-to-end, including webinars, AMAs, product spotlights, and user group meetups; partner closely with the events team on any in-person activations
• Create member onboarding journeys — design scalable onboarding experiences that get new members activated and contributing quickly
• Own community metrics and drive toward team goals — be accountable for core community KPIs including MAU growth, engagement rates, response times, and event attendance; build dashboards, report regularly to stakeholders, and use data to continuously improve programs and hit targets
• Own community communications strategy — develop member-facing communications that drive awareness, engagement, and connection across programs, events, and platform updates; maintain a regular internal reporting cadence to keep Product, CS, Marketing, and Leadership informed on community health, program progress, and key insights; surface product feedback, feature requests, and member sentiment in a structured, actionable way
• Represent Ironclad on camera and at events — show up as a confident, high-energy presence at virtual and in-person events, webinars, and community activations

Required Skills

• 5–7+ years of experience in community management, ideally within a B2B SaaS company
• Hands-on experience administering community platforms (e.g., Higher Logic, Khoros, Gainsight Digital Hub, or similar)
• Strong background in community moderation and governance; experience in building and enforcing community guidelines and handling escalations with care and confidence
• Ability to build and manage persona-based user groups, segmenting and tailoring experiences for distinct member audiences
• Experience building and running community recognition programs where engagement activities drive status progression (badges, leaderboards, ambassador tiers, or similar); comfortable owning the full lifecycle from program design to execution to iteration
• Proven track record executing and driving attendance for virtual and in-person community events, including ownership of event logistics end-to-end and promotion strategies
• Data-driven mindset - define KPIs, track community health metrics, and use insights to prioritize what to build next
• Creative program thinker - you bring fresh ideas for how to engage members and make community feel like a destination, not an afterthought
• Self-starter with strong cross-functional collaboration skills - you take initiative, operate with a high degree of independence, and know how to drive programs forward without a lot of hand-holding; equally comfortable partnering with Product, CS, Marketing, and Events teams to align community efforts with broader business goals
• Excellent written and verbal communication skills; clear, compelling communicator across member-facing content, internal updates, and executive presentations

Nice to Haves

• Understanding of community-led growth - familiarity with how community can generate pipeline, influence expansion, and support retention goals
• Skilled at managing negative sentiment and sensitive communications — you've navigated difficult member situations with empathy and professionalism
• Experience translating product feedback into actionable insights for Product teams to help inform roadmap
• Familiarity with customer gifting and swag programs as part of community engagement and retention strategies
• Experience managing customer relationships and partnering with Customer Marketing on advocacy, references, and co-marketing opportunities
• Familiarity with CLM, legal ops, procurement or adjacent B2B SaaS categories - ability to quickly develop credibility with legal, procurement and business professionals as an audience

Base Salary Range: $170,000.00 - 205,000.00

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at

\\UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.