Live Operations Coordinator

Описание вакансии

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

Roku’s Live Operations team supports high-profile live and linear streaming experiences for millions of viewers. We work cross-functionally with internal and external partners to ensure reliable, high-quality delivery of live sports and events at scale.

This role is well suited for someone who thrives in fast-paced, real-time environments, is detail-oriented under pressure, and has a strong interest in live sports and streaming technology.

The estimated annual salary for this position is between $70,000 - $72,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What You’ll Be Doing

• Coordinate schedules and operational readiness for upcoming live sporting events with internal teams and content partners
• Provide real-time operational support for multiple concurrent live streaming events
• Own Tier-1 live events end-to-end, ensuring a high-quality viewer experience
• Manage task execution across production teams, service partners, and supporting engineers during live events
• Partner with senior engineers to triage and mitigate high-severity incidents while supporting root-cause analysis
• Produce post-event reports and operational summaries for Live Operations leadership
• Contribute to the development, testing, and improvement of operational tools and automation
• Coordinate customer notifications, escalations, and follow-ups to meet service level objectives
• Support onboarding and training of new Live Operations team members as the organization scales

We’re Excited If You Have

• Understanding of the streaming or media market/industry
• 3+ years of experience in digital media or streaming operations
• 1–3 years of experience supporting live online video workflows, including signal acquisition (satellite, fiber, TS) and SCTE-based signaling
• Experience managing linear programming schedules and EPGs
• Familiarity with metadata concepts and feed formats (e.g., XML, JSON)
• Strong communication skills, with the ability to translate between technical and business contexts
• Experience working cross-functionally with technical and non-technical teams
• Structured, self-directed approach to problem solving and task management
• Working knowledge of OTT and live streaming platforms
• Bachelor’s degree in IT, Engineering, Film Production, or a related field
• Ability to remain composed and effective in high-pressure, live environments
• Flexibility to work variable hours, including evenings and weekends
• Experience with SSAI technologies
• Familiarity with cloud-based live streaming architectures
• Understanding of DRM and content protection schemes

#LI-FA1

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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