Operations Systems Lead

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Role: Operations Systems Lead

Career Step Level:Step level 3

Location:Blyth, Worksop

Work arrangement: Full-time onsite

📣A bit about the role

You will be the operational heartbeat of our supply chain systems, reporting into the Demand Manager and working cross-functionally with every system user across our UK sites (Rudie’s Kitchen and Ace’s Pantry) and our site in Poland (Sam’s Kitchen).

This is a key role sitting at the intersection of supply chain, finance, warehouse, fulfilment and production. You will be the Ultimate Owner of site SAP utilisation, tasked with "chasing the numbers" through the system to ensure our digital data perfectly mirrors our physical reality. You’ll balance immediate troubleshooting with long-term strategic projects to optimise our processes as we scale. Your north star is a matching systematic movement for every physical movement in our Operation.

🔎 A bit about you

We are looking for a proactive, system-savvy specialist who views SAP as a tool for excellence rather than just a database. You understand that a missed transaction isn’t just a data error, it’s a ripple effect that impacts our P&L and our ability to deliver great service to our customers.

A bit more detail

In this role, you can expect to…

Be the owner of Inventory & Transaction Integrity

• Lead on the audit of transactions across our warehouse, fulfilment and production operations in both Kitchens, ensuring accurate systematic transactions occur for all stages of the physical process.
• Own the reporting of systematic compliance at a team, site and group level, engaging with stakeholders of all levels to continue to elevate the importance of this topic.
• You will be able to convert compliance into a financial impact to effectively garner awareness and support for the topic.
• You will play a key role in Master Data control within our Operation, whether these be SKU information, BOM information or Location information, it will be centrally controlled for effective management.

Drive up & maintain high levels of compliance

• Through the continuous reporting process, you’ll highlight areas of improvement across the operation where compliance is below target or trending in the wrong direction, *and continuously audit improvements*
• You will work with team leaders & department heads, alongside the People and Systems team to coordinate and execute training for both areas where compliance is below target, refresher training or new joiner training.

Reduce friction of system use

• Review and iterate our systematic processes to either reduce friction of usage and compliance, or improve controls to remove discrepancies through analysing the data, active listening with our teams in the kitchen or observations of how tasks are carried out in practice. We strive for accurate records with the fewest number of steps.
• Engaging stakeholders and managing change across multiple shifts, and sites will come naturally to you, ensuring that when we go live with a change, we follow it through to successful completion and full embedding within the day-to-day.
• You will explore new technologies or functionality that is released, working with our SAP Engineering Team *and our software suppliers*  to understand how best to implement and roll these out successfully to our sites.

People leadership:

You confidently lead your team's performance in a supportive and developmental manner, with 3 direct reports in the UK and 2 in Poland, ensuring a high level of team engagement across both site.

How you work (Behaviours)

• Adaptability: Comfortable juggling priorities across Production, Warehouse, and Fulfilment.
• Analytical: Able to jump into the detail of the data to understand where the gaps are, what they mean and how to close them.
• Self-Starter & Problem Solver: You have an "entrepreneurial" spirit and take ownership without waiting for instruction.
• Collaboration: A cross-functional bridge-builder who can translate technical SAP requirements for stakeholders of all backgrounds.

Leader & Coach: Whether working with your team, or with others, you are a coach first, aiming to help others succeed.

• Mission Alignment: A genuine passion for the Butternut mission—delivering health and happiness to dogs.

🐶 A bit about Butternut

At Butternut, the mission is to deliver health and happiness to dogs and their humans all over the world. In order to do just that, we need a team of forward-thinking, driven people who love dogs as much as we do. And we need some pretty impressive kitchens to make it happen.

While Rudie's Kitchen and Ace's Pantry in Doncaster remain the heart of our UK operations, we’ve recently taken a massive leap forward with Sam’s Kitchen in Poland, going live in January this year. This expansion is a huge part of our story, allowing us to bring our gently cooked, human-quality meals to even more four-legged friends across Europe.

We believe dogs deserve better, and we wouldn't serve food to them that we wouldn't be happy to eat ourselves. Butternut has come a long way since Kev & Dave (our co-founders) hand-delivered the first Butternut Box, and with our new international footprint, we are looking for brilliant people to join us for this next chapter.

Are you up for the challenge?

🥳What's In It For You?🥳

• Enjoy 257.5 hours of holiday per year (equivalent to 33 days holiday)\*
• Plus an extra day for each year of service (up to 5 days).\*
• 39 hours of pre-booked paws days to support good wellbeing and self care.\* (equivalent to 5 days)
• Unlock a £500 annual budget for personal learning and development.
• Enhanced parental leave
• Get discounted Private Medical Insurance with Axa Healthcare
• Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy
• Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza!
• Treat your furry friend with an employee discount on Butternut Box.
• Say goodbye to parking woes with free parking and electric car charging.
• Team socials & events
• Prepare for adorable office dog overload—meet Cleo, Otto, Cali, Ronnie, Harvey, Ralph, and many more!

\*Holidays and Paws days are pro-rata for those working part time or job share

‼️ A few things to note

• There is no closing date for this role. However, we normally experience a high volume of applications so if you are interested we suggest applying as soon as possible.
• We aim to respond to all applicants personally. Our recruitment team is small so do bear with us.
• Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
• We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.
• We are not looking for external agency support with this role.