Payment Operations Assistant

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About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

We are looking for a motivated people person, with a keen eye of detail.  Working in a Payments team is a fast-moving role, and the ideal candidate should feel comfortable in a busy environment where they can make a difference to a team throughout the day, grow and learn within the team.

Principal Accountabilities

• To key inbound and outbound payments for the bank this includes- Customer Payments, Invoice payments, Refunds, etc
• You’ll be responsible for making payments, dealing with payment queries. Engaging with Customer Support, Credit Operations, Asset Finance or Relationship Managers
• To proactively identify areas for process improvement and to seek new and innovative ways to better serve way of working
• Work amongst the Payment Operations team to deliver a seamless service for both internal and external customers
• Ensure Annual Mandatory Training and all other required training is scheduled and met personally and across the team.
• To live and breathe the Banks core values

Personal attributes & Experience

• Previous experience in Payments (inbound and outbound payments)
• Experience in financial services
• Experience using core banking systems
• Experience in dealing with complex payment queries.
• Experience of core processes (e.g., payments processing, complaints, reconciliation, Direct debit management, general payment queries)
• Experience in working with workflow / task management tools
• Knowledge of financial services rules and guidelines
• Enthusiastic and articulate, whilst being motivated by a need to help people
• Organisational and good time management skills
• Act as an ambassador/advocate for Customer within the Bank
• Adhere to quality control requirements and ensure compliance with policy

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.