Process Analysts Team Lead, Costa Rica

Описание вакансии

What we are building

Mimica's mission is to empower enterprises, teams, and individuals to reclaim their most precious resource — time and work more efficiently, with greater purpose and impact.

Our AI-powered task mining observes employee actions across the desktop and categorizes them into detailed process maps. Mimica’s process intelligence highlights inefficiencies, prioritizes improvements based on ROI, recommends the optimal technology for automation (RPA, intelligent document processing, GenAI), and provides a blueprint for building new automations and transforming work.

What you will work on

As a PA Team Lead, your role will directly influence the successful delivery of your team’s work. You will lead a squad of Process Analysts through the technical implementation process and play an active role in ensuring projects are executed on schedule, including during urgent situations.

Your responsibilities will include:

Planning:

• Collaborate with the Solution Engineer and PA Manager to define the structure and scope of each project, setting clear evaluation criteria and success benchmarks.

Execution:

• Assign projects, ensuring timely delivery while monitoring key metrics such as on-time delivery, accuracy, and overall project quality.
• Conduct regular check-ins with project teams to address questions on map structure, data, and workflow.
• Manage end-to-end coordination with stakeholders, resolving issues that may affect delivery, ensuring deadlines are met, and providing weekly status updates.
• Act as a resource for colleagues throughout the project lifecycle by offering tactical guidance and coaching on best practices, mining, and mapping techniques.
• Provide insights and solutions for complex or unique cases/projects.
• Ensure all project deliverables meet established quality standards.
• Coordinate with Quality Assurance team members pending tasks

Leadership:

• Facilitate weekly planning and sync meetings for your team, delegating tasks, setting priorities, and establishing deadlines.
• Contribute to building foundational processes and guardrails for the PA team’s operations.
• Develop and refine hiring assessments, including role-specific exercises and interview questions.
• Participate in the hiring process.
• Conduct performance reviews, provide actionable feedback, and address performance gaps or celebrate successes.
• Conduct regular 1:1 meeting to support team members' growth and resolve challenges.

What you will bring

• Degree in a quantitative or analytical discipline, such as Industrial Engineering, IT, economics or a related field
• Proven track record of delivering multiple projects within strict deadlines.
• Experience working with cross-functional teams and stakeholders in a fast-paced environment.
• Knowledge in project management tools (e.g., JIRA, Trello, Asana) and data visualization platforms (e.g., Looker Studio, Power BI).
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Strong organizational and time-management skills to prioritize tasks and manage resources effectively.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Experience with Process analysis, Optimization and processes improvement or process automation.

Bonus:

• Demonstrated ability to lead and develop a team, including performance management, coaching, and mentoring.
• Experience in stakeholder management and conflict resolution.
• Experience in project management

What we offer

💰 Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.

🏢 Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.

💻 Company-issued laptop, remote setup stipend, and co-working budget

📍 Flexible schedules and location

☀️ Ample paid time off, in addition to local public holidays

🍼 Enhanced parental leave

🧘‍♀️ Health & retirement benefits

📖 Annual learning & development budget

🌴 Annual workaways and regular virtual & in-person socials

🌍 Opportunity to contribute to groundbreaking projects that shape the future of work

*Note: Some benefits may vary depending on location and role*