Product Marketing Specialist

Описание вакансии

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. 

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. 

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. 

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH,TX, UT, PA. 

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​We are looking for … a Product Marketing Specialist to support our product marketing team through competitive intelligence, internal documentation, and product marketing analytics.

This role will own our competitive intelligence program, maintain our product marketing documentation in Confluence, and partner with Product Operations to build dashboards and reporting that track the impact of product marketing initiatives.

This is a highly operational role for someone who enjoys organizing information, analyzing trends, and helping teams stay informed about competitors, product changes, and marketing performance.

You will work closely with Product Marketing, Product Management, Product Operations, and Content Marketing teams.

What You'll Be Doing:

Competitive Intelligence

• Run and maintain our AI-assisted competitive intelligence program
• Synthesize the intelligence into a succinct, simple, actionable copy for marketing and revenue
• Maintain and update competitive documentation (template for above)
• Deliver monthly competitor summaries for internal teams
• Track competitor pricing, feature releases, and GTM activity

Product Marketing Documentation

• Own and maintain the Product Marketing Confluence portal
• Ensure documentation in the portal is accurate, organized, and regularly updated
• Help create clear documentation that enables sales, marketing, and product teams

Product Marketing Analytics

• Work with Product Operations to build dashboards that track product marketing performance
• Support weekly, monthly, and quarterly reporting
• Analyze data related to:

• product launches
• marketing campaigns
• content performance

• Surface insights that help improve marketing and product strategies

Cross-Functional Collaboration

• Partner with Product Marketing, Product Management, Product Operations
• Help ensure teams have the information they need about products, competitors, and market trends

Who You Are:

• 2+ years of call center and technical support experience
• 1+ years of VOIP experience (SaaS VOIP preferred)
• 1+ years of SaaS troubleshooting experience
• Experience with ZenDesk ticketing system preferred
• Experience with ZenDesk chat system preferred
• Experience with Salesforce (admin)

Work Perks Worth The Hype:

• Competitive compensation package
• HMO Coverage for Employee plus one dependent (After Regularization)
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• Leadership Development Program
• Company Outings
• On and offsite team building events
• Paid training for departments
• Windows laptop
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Daily catered lunches
• Happy Hours
• Monthly Massages