Senior Client Success Manager / Engagement Manager

Описание вакансии

At Green Irony, we exist to turn AI into Actual Intelligence—accelerating outcomes and proving that complexity is optional. We hire people who automate first, ask permission never, and treat ownership as a default setting. If you’d rather govern yourself than be governed by layers of project managers, welcome home.

The Short Version

We're a Salesforce and MuleSoft consulting company that's figured out something most haven't: how to use AI not as a buzzword, but as the backbone of how we deliver. Our engineers work alongside AI-powered delivery tools that handle meaningful portions of development, testing, SOW generation, and discovery, which means we move faster, deliver more consistently, and compete at price points that shouldn't be possible with onshore quality.

That model is working. Now we need someone who can own the client experience and the delivery across a portfolio of engagements, the person who makes sure every client feels well-served, every project stays healthy, and nothing falls through the cracks.

If you've managed technical project delivery, built strong client relationships, and get energy from keeping a lot of plates spinning without dropping any, keep reading.

What You'll Actually Do

Own the client relationship. You're the primary point of contact from kickoff to closeout. Clients trust you, lean on you, and come back because of you. You communicate proactively, and they never have to chase you for a status update.

Own the plan, not just the relationship. You'll manage 8–12 concurrent technical engagements ($30–50K, 3–8 week timelines), coordinating small engineering teams alongside our AI-powered delivery tools. That means active milestone tracking, risk flagging, and keeping engineering teams accountable to scope and timeline. You spot risks early, unblock teams fast, and keep everything on track before anyone has to ask. This volume is made manageable by our AI-powered delivery model, which handles meaningful portions of documentation, reporting, and operational overhead that would otherwise eat your day.

Run tight meetings with clear outcomes. Kickoffs, discoveries, status calls, closeouts. Every meeting you run has a purpose, an agenda, and a result. You protect engineer time and client time equally.

Hold the line on scope and commitments. You enforce scope discipline so projects stay profitable and clients get exactly what was promised. Out-of-scope requests go through a change request before work begins. No exceptions, but you handle it in a way that strengthens the relationship rather than straining it.

Handle the operational details that matter. Accurate invoicing, timely collections follow-up, clear project health reporting to leadership. These aren't glamorous, but you don't let them slide.

Work fluently with AI tools. Our delivery model integrates AI across engineering execution, SOW development, discovery, and internal processes. You won't be learning to tolerate this. You'll be coordinating and leveraging it as a natural part of how you work every day.

What We're Looking For

Must-haves:

• 4+ years in a technical project management or client delivery role in software services or consulting. You've owned plans, managed milestones, coordinated engineering or technical teams, and kept complex work on track across multiple concurrent engagements
• Working knowledge of Salesforce and/or MuleSoft. You're not writing code, but you understand what's being built, speak the language credibly, and know when something is harder than estimated or outside scope
• Proven ability to manage multiple concurrent technical engagements. You've owned the plan, tracked risks, unblocked teams, and kept projects on schedule and in scope simultaneously. (Our model runs 8 to 12 at a time, made manageable by AI tooling that handles the operational overhead.)
• Familiarity with Agile or sprint-based delivery. You understand how technical work gets scoped, estimated, and executed, and you know when something is off-track before the engineer tells you
• Exceptional communication: clear, concise, confident, and warm. Written and verbal.
• A genuine bias for action. You respond quickly, make decisions, and keep things moving without waiting to be told

Even better if you have:

• Hands-on experience with Salesforce and/or MuleSoft. You've worked directly in the tools, not just alongside them
• Background in SOW-driven engagements where you've managed scope, change requests, and project-based billing
• Experience as an Engagement Manager or Delivery Manager at a consulting or SI firm

How You'll Be Measured

• Client satisfaction scores
• On-time, on-budget delivery rate
• Scope control and change request compliance
• Invoice accuracy and collections timeliness
• Responsiveness and turnaround time
• Project portfolio health and quality of executive reporting

Why Green Irony

Most consulting companies talk about AI. We built our entire delivery model around it, and it's changing what's possible in this space. You'd be joining a company at the frontier of how professional services actually get delivered, not one that's bolting ChatGPT onto old processes and calling it innovation.

That means the role itself is different. You're not just managing projects the traditional way with more tools. You're coordinating a delivery model that blends human engineers with AI-powered capabilities in ways that most of the industry hasn't caught up to yet. If that sounds exciting rather than intimidating, you'll fit right in.

We're growing, we move fast, and we take care of the people who help us win.

Remote - USA

$95,000—$115,000 USD

Transform Your Career — the AI-First Way

At Green Irony, you…

• Take full ownership of your work—proactively solve problems and drive deliverables to completion.
• Relentlessly pursue outcomes, measuring success by delivered value, not just output.
• Solve complex problems with practical, innovative solutions.
• Communicate directly, transparently, and with positive intent—focusing on clarity, not politics.
• Grow continuously—mentoring, learning, and automating to expand your impact.

Benefits Snapshot

• Competitive salary + performance bonus
• Medical, dental, and vision coverage
• 401(k) with generous company match
• Flexible PTO and remote-first work environment
• Annual professional development budget (certifications, conferences, AI tools)
• Equipment stipend

Equal Opportunity, Zero BS

Green Irony is an equal opportunity employer committed to building an inclusive team where diverse voices drive better outcomes.

We evaluate all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, veteran status, disability, or any other protected classification—because the only bias we tolerate is toward delivering excellent work.