Senior Data Scientist, Customer Reporting

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Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Senior Data Scientist I to join the Customer Reporting team. Reporting to the Director of Data Science and partnering with Product and Customer Success, you will be responsible for building data products that enable our customers to understand the impact Spring Health is creating for their organization. This role will work closely with our customers and internal teams to discover and scale data narratives that highlight how we are delivering exceptional care while eliminating barriers to mental health.

This is a full-time, hybrid role based in Spring’s San Francisco hub at 2 Embarcadero Center, with an expectation to be in the office 2 to 3 days per week. Periodic travel of up to 25% is expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we would love to hear from you.

What you’ll do:

• Inform how we refine the Customer Experience Product Roadmap to pursue innovative AI/ML capabilities that give our customers their “WOW” moment
• Be part of a team of innovative Data Scientists building the analytics story that demonstrates Spring Health's value to customers
• Analyze data across all aspects of the member mental health journey to show our customers the value of their investment and provide them with actionable insights on how to further improve member wellbeing
• Provide thought leadership in how we evolve our customer data story

What success looks like:

• Customers and internal stakeholders are highly satisfied with the quality of work produced
• Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
• Requests are completed in a timely manner while still prioritizing a high standard of quality
• You have worked with a partnering Product Manager to implement additional AI/ML capabilities into our products
• You demonstrate ownership and expertise of measurement domains for specific products
• Bring ideas forward that help us innovate our customer experience products and deepen our customer data story

What you’ll bring:

• You have a degree in a STEM-related field and 5+ years working experience as a Data Scientist
• You are an expert in advanced SQL and are proficient in Python
• You have developed predictive models to solve business problems and deployed them in production
• You have hands-on experience building pipelines in dbt and developing end-to-end in Looker (or other data visualization platform)
• You are humble, highly motivated, and thrive in fast-paced environments
• You have exceptional communication skills, and have operated in a role that required frequent interaction with customers
• Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact
• Passion for successfully navigating ambiguous problem areas and learning new approaches
• You are energized by mentoring others and enjoy defining processes that help to scale your team
• You have exceptional analytical creativity and are an expert at designing analyses that tell a compelling story
• You are energized by impact; you are obsessed with outcomes irrespective of whether they are achieved by ML models or spreadsheets
• You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
• Ability to travel periodically (<25%)

The target base salary range for this position is $183,00 - $223,300, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access toWellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:Our Values

*Our privacy policy:*https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.