Senior Engagement Manager

Описание вакансии

Sagepath Reply is a full-service digital marketing and technology company driven by purpose and fueled by passion to make a difference in how humans interact with technology in a more effective and efficient way. Our clients consist of Fortune 1000 companies across several industries, and we help guide them through digital transformation with the belief that even the smallest detail can make a big difference in making a connection with users and driving conversion and ROI. Our services include digital marketing, user experience, creative, development, and optimization with high-level partnerships with Optimizely and Kentico.

As a Sr. Engagement Manager, you drive the overall account strategy, document solutions, and ensure final deliverables meet client goals and end-user needs. You build trusted, long-term partnerships by managing client deliverables, leading agile development, and setting strategic direction for account growth. You bring a strong digital background and use a consultative approach to solve problems and inspire both the team and clients.

Responsibilities

• Primary client contact, providing short- and long-term strategic counsel, as well as overall fiscal responsibility for the account
• Effectively manage full project lifecycles, creates and maintain detailed project plans and reports, according to Sagepath’s SDLC process, that communicate tasks, milestone dates, status and resource allocations
• Facilitate client stakeholder working sessions and interviews in order to elicit and document business, non-functional, functional and technical requirements as well as project KPIs
• Lead SCRUM ceremonies including backlog refinement, standup, sprint planning, and retrospectives
• Ensure delivery teams across UX, design, analytics, marketing, QA, and development –including Sagepath and client teams remain aligned and working toward SOW commitments
• Maintain client documentation and knowledge repositories (e.g., SharePoint, account artifacts, project history)

Minimum Requirements

• 5 Years of experience in Project/Engagement Management, Business Analysis, or Product Management
• Proven experience in successfully delivering custom .NET applications, particularly in the B2B space
• Working knowledge of SDLC and Agile methodologies, with hands-on experience using JIRA and/or Azure DevOps
• Experience launching IT platforms or software for enterprise-level clients
• Ability to manage multiple projects under tight deadlines while maintaining high-quality delivery

Preferred Qualifications

• Background supporting cross-functional digital delivery teams (UX, design, development, QA, analytics, marketing)
• Experience defining or evolving digital product strategy within enterprise environments

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.

Reply is an equal opportunity employer. We are committed to providing equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you need assistance or reasonable accommodation due to a disability during the application or recruiting process, email jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.