Senior Manager, Subscriptions Operations

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Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

The Subscriptions team at Roku is focused on growing Roku's subscriptions business by identifying opportunities to better compete in the SVOD landscape and working cross-functionally to ensure the optimal execution of those initiatives. As the company's core business team thinking about subscriptions, we are setting the strategy and vision for Roku's SVOD business and partnering closely with internal teams such as Partner Growth, Marketing, Merchandising, Product, Content Operations, Revenue Operations, Finance, and Accounting to bring the vision to life. The Subscriptions team is wholly responsible for the successful management of the Premium Subscriptions business within The Roku Channel, including identifying growth opportunities and managing day-to-day activities.

About the role

Roku is seeking a Senior Manager, Subscriptions Operations to lead and scale the operational backbone of the Premium Subscriptions business. This role sits at the intersection of strategy and execution — responsible for ensuring the Subscriptions organization runs with operational rigor, clear processes, and cross-functional alignment. You will manage a team of two, including a Subscriptions Operations Manager, and be accountable for the end-to-end operational health of the business.

This is not a “keep the lights on” role. You will be the architect of how our operations team works — designing, building, and continuously improving the systems, processes, and workflows that allow the Subscriptions business to scale. You must be someone who thrives in complexity, can navigate ambiguous cross-functional environments, and has a proven track record of bringing order to fast-moving organizations. You will partner closely with the Director of Subscriptions Growth and the VP of Subscriptions to translate strategic priorities into operational plans, drive accountability across teams, and ensure the business has the infrastructure and discipline to execute at a high level.

A successful candidate has deep experience operating within complex organizations, an instinct for identifying process gaps before they become problems, and the ability to stand up new operational frameworks from scratch as the business evolves.

For California Only - The estimated annual salary for this position is between $167,000 - $185,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

• Own and scale Subscriptions Operations: Lead the day-to-day and strategic operations of the Premium Subscriptions business, including partner onboarding, price changes, new plan launches, bundles, migrations, and deprecations across all markets. Ensure seamless execution through your team and through direct involvement in high-stakes initiatives.
• Build and manage the operations team: Directly manage two reports. Set clear expectations, develop talent, and create a high-performing team culture rooted in ownership and operational excellence.
• Serve as a strategic partner to Subscriptions leadership: Act as an operational right hand to the Director of Subscriptions Growth, owning the preparation and facilitation of critical leadership meetings, cross-functional reviews, and planning sessions. Drive agendas, ensure the right topics are surfaced, track decisions and action items, and hold stakeholders accountable to follow-through.
• Develop executive-ready materials for VP and C-Suite audiences: Author and own strategic decks, business reviews, and presentations for Roku’s senior leadership, including VP-level and C-Suite forums. Translate complex operational and business data into clear, compelling narratives that inform executive decision-making and showcase the Subscriptions business’s performance, priorities, and strategic direction.
• Own the Subscriptions operating cadence: Design, implement, and run the team’s recurring business rhythms — including QBRs, monthly business reviews, planning cycles, and leadership updates. Ensure these forums are well-structured, action-oriented, and consistently drive alignment across the organization.
• Design and implement systems and processes: Serve as the team’s process architect. Evaluate, design, document, and implement scalable operational processes and tooling for both existing and emerging business needs. You are the person who sees a manual, fragile workflow and turns it into a reliable, repeatable system.
• Drive cross-functional execution: Facilitate initiatives and data flows across Business, Product, Engineering, Merchandising, Marketing, Revenue Operations, Finance, and Accounting. Own the communication and coordination layer — tracking task status, surfacing risks, removing blockers, and ensuring accountability across stakeholders.
• Proactively identify and mitigate risk: Anticipate operational and technical risks to processes before they materialize. Lead root cause analysis for issues and implement preventative measures across the team.
• Develop new processes as the business evolves: As the Subscriptions business expands into new services, markets, and product types, you will own the development of net-new operational processes end-to-end — from discovery and definition through implementation and iteration.

We’re excited if you have

• BA/BS degree in Business Administration, Finance, Operations, Computer Science or related field; MBA strongly preferred
• 8+ years of relevant experience in operations, business operations, program management, or a similar role within a technology or media company, and/or 3+ years in management consulting focused on operational effectiveness, process improvement, or organizational design
• 2+ years of people management experience, with a demonstrated ability to develop and lead high-performing teams
• Proven track record as a systems and process builder — someone who has designed and implemented operational frameworks, not just executed within existing ones
• Experience in a strategic operations or business operations leadership capacity — someone who has owned the operating rhythm for a senior leader or business unit
• Experience navigating complex, matrixed organizations with many cross-functional stakeholders; comfort operating in ambiguity and bringing structure where none exists
• Exceptional project management abilities with the ability to manage multiple workstreams simultaneously; PMP a plus
• Strong written and verbal communication skills, including the ability to develop executive-level presentations and synthesize complex information into clear, actionable updates for VP and C-Suite audiences
• High degree of ownership, judgment, and operational rigor — you treat the business like it’s yours
• Experience in the digital media space, streaming platforms, or subscription/recurring revenue business models preferred
• Proficiency in Excel, PowerPoint, Airtable, Confluence, JIRA; experience with Salesforce a plus
• Familiarity with managing and maintaining operational and financial data; knowledge of quality data management best practices a plus
• Experience leveraging AI tools to enhance productivity and streamline workflows is a plus

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Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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