Senior Operations Manager, Development

Описание вакансии

About Clutch:

We’re on a mission to reinvent how people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Looking to sell? We buy over $1 million worth of cars every day, providing a firm, AI-generated offer every 15 seconds — and when you sell to us, you get paid instantly. Now that’s Clutch.

Recognized four years running on The Globe & Mail’s list of Canada’s Top Growing Companies — and with back-to-back spots on Deloitte’s Technology Fast 50™ and Fast 500™ — we’re seeking curious, hard-working, and driven individuals to join our growing team.

Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Our world-class investors include Altos Ventures, Canaan, FJ Labs, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the Role:

You’re smart. You’re restless. You’ve spent years solving complex problems from behind a laptop—building decks, running models, structuring recommendations—and then watching someone else fumble the implementation.

You’re done with that.

We need a "Fixer." Someone who can walk into a broken production environment, diagnose what’s actually wrong (not what the report says is wrong), and fix it. Today. Not next quarter.

What You’ll Do:

Think of this as a permanent engagement where you are both the consultant and the client. You’ll be tactically deployed into the messiest parts of our operation—Vehicle Inspection, Mechanical, Logistics wherever things are stuck, slow, or quietly falling apart.

Your job is to find the real bottleneck, kill it, and prove the fix works. Once you’ve cracked the code, you’ll partner with our Industrial Engineering team to codify the solution and ensure it sticks long-term across the entire organization.

90% Floor / 10% Desk. Desk time is for pulling data to validate what you’ve already seen with your own eyes, not for building reports nobody reads.

The Day-to-Day

The Hunt: Walk the floor. Watch. Ask "dumb" questions until you find the one that reveals the systemic flaw.

The Fix: Figure out why vehicles are sitting idle or why a 10-minute handoff is taking 45. Then fix it! Re-layout the floor, re-sequence the work, or scrap the process entirely.

The Bridge: You’ll operate at the intersection of high-level strategy and frontline reality. You need to be as comfortable talking to a VP as you are winning over a skeptical technician who has been doing this for 20 years.

The Hand-off: You own the problem from diagnosis through "Proof of Concept." Once the fix is validated, you hand the blueprint to the Industrial Engineering team to build the permanent guardrails.

What We’re Looking For:

We are looking for a rare High IQ / High EQ balance. You need the brainpower to deconstruct a complex system and the social "spidey-sense" to lead change without formal authority.

The Cred: You can manage people, but you know the best way to build trust and influence is to get your hands dirty and provide actionable relief to the frontline workers before telling them to tuck their shirt in or holding them accountable for performance.

The Background: 4–8 years in Management Consulting, Investment Banking, PE Ops, or a high-growth startup environment where you had to build the plane while flying it.

Systems Thinker: You see the "why" behind the "what." You’d rather have a "rough" fix running by Friday than a polished proposal by next month.

The Toolkit: You have the analytical chops (SQL, Excel, Tableau) to prove your impact. You use tools to solve problems, not to hide from them.

Who This Is NOT For

If you need a 30-day structured onboarding plan to be effective.

If "get on the floor and figure it out" sounds stressful rather than like a relief.

If your first instinct is to build a dashboard before you’ve walked the actual process.

Why You’ll Love It at Clutch:

Competitive compensation package with equity options.

Opportunity to have outsized impact in a scaling startup.

A collaborative, data-driven culture where your insights directly shape the business.

This is an in-office position working from our Mississauga office.

Employment Type:

New, Permanent Full-Time

Compensation & Benefits:

Salary range: $150,000 – $180,000 annually

Benefits: Comprehensive healthcare, dental, vision, prescriptions, life insurance, and dependent coverage; starting from day 1.

Pay decisions reflect skills, performance, market benchmarking, responsibilities, and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.