Senior Operations Manager, Naples

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Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

The Senior Operations Manager is a managerial position that supports the operations at assigned locations. The Senior Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.

What you'll do

• Ensure every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations
• Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems
• Go above and beyond when necessary to support team and clients by being responsive during "off-duty hours"
• Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement)
• Hire, develop, train, and supervise a diverse team of employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions

What we're looking for

• 5+ years of management experience with a proven track record of leading and motivating high-performing teams
• A passion for delivering remarkable member experiences and solving complex problems with creativity and grit
• Experience creating and maintaining budgets to drive operational efficiency
• Strong communication skills and the ability to partner effectively across all levels of the organization — from field teams and executives to building management and customers
• Proficiency in Microsoft Office Suite and Google Workspace
• Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment
• Must possess a valid state-issued driver's license with a current address and acceptable driving record

While not required, these are a plus:

• Bachelor's degree
• Ability to safely drive a vehicle with a manual transmission (stick shift)

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more.#LI-RH1 #LI-Onsite

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.