Senior Operations Specialist, Marketplace

Описание вакансии

<gh-intro>

<text>

As a Senior Operations Specialist – Marketplace you will play a key role in shaping the performance and long-term health of Bolt’s French marketplace. You will drive pricing strategy across all French cities, lead market sizing and planning cycles that define targets and forecasts, and ensure pricing and payout structures remain compliant. In this role, your work will directly influence marketplace performance, pricing and payouts compliance, and the quality of decision-making across France

</text>

</gh-intro>

Main Responsibilities:

<gh-responsibilities>

<bulletpoints>

• <point>Play a key role in shaping the monthly business rhythm for the city portfolio (forecasting, budgeting, variance vs target, MBR, quarterly reviews), own market sizing as a strategic decision tool, and turn performance insights into clear narratives and concrete actions with local P&L owners.</point>
• <point>Take full ownership of pricing decisions for long-tail cities, using data to define clear rationale and measurable impact. Partner closely with Product and Analytics to ensure pricing logic translates into tangible operational results.</point>
• <point>Lead recurring pricing and payout audits, proactively identify risks, and partner with Billing, Marketplace, and Compliance teams to ensure accurate payments and full regulatory adherence.</point>
• <point>Turn complex data into clear narratives and recommendations that influence decisions and execution.</point>
• <point>Establish repeatable processes to capture competitor insights and publish focused deep-dives that influence pricing and marketplace strategy.</point>
• <point>Regularly engage (~2 days/month) with drivers, fleet partners, and hubs to keep decisions rooted in real marketplace dynamics, challenge assumptions, and convert field insights into measurable improvements in pricing, competitive positioning, and compliance execution.</point>
• <point>Help bring new cities to life by providing analytical and operational support during launch and early ramp, ensuring strong foundations and a smooth handover to local P&L owners.</point>

</bulletpoints>

</gh-responsibilities>

Requirements:

<gh-requirements>

<bulletpoints>

• <point>Analytical and strategic thinking - you’re comfortable owning decisions from messy inputs and turning analysis into action</point>
• <point>3–6 years of experience in marketplace operations, strategy, business analytics, consulting, or similar.</point>
• <point>Professional fluency in both French and English.</point>
• <point>You are fluent in SQL and comfortable with spreadsheets/BI; you enjoy building lightweight automation to scale insights. Python is a plus.</point>
• <point>Strong stakeholder alignment skills, with the ability to collaborate closely with local P&L owners, central analytics, Product, Billing, Legal/Compliance, and Public Policy teams.</point>
• <point>Strong attention to detail and a process-driven, compliance-focused mindset.</point>
• <point>Strong ownership and accountability: You hold a high bar for decision quality, ensure transparency and rigor in how decisions are made, and follow through to operational execution.</point>

</bulletpoints>

</gh-requirements>

#LI-Hybrid