Senior Product Manager – Neighbor and Operator Experience

Описание вакансии

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness:  prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

The buildings are only part of the story. The real work happens in how people experience them — every interaction, every workflow, every moment where something either feels effortless or doesn't.

We're looking for a Product Manager to own some of the most important experiences across Flow's resident and operational ecosystem. Someone who wants to understand how the business actually runs — leasing, move-ins, maintenance, renewals, resident support, the day-to-day of keeping a community humming — and then make those workflows simpler, faster, and more human.

This is a hands-on role for a builder. You combine strong product judgment with real comfort using modern AI and prototyping tools to explore ideas quickly, validate them with the people doing the work, and partner with design and engineering to bring the right solutions to life. You move fluidly between user interviews, workflow mapping, prototypes, product strategy, and detailed execution. That range is the job.

This role sits at the intersection of resident experience, operator experience, and platform leverage. You'll help determine which local workflows, internal tools, and automations should stay market-specific and which should become product across Flow's broader ecosystem.

Finally, we believe employees are better together. Every position at Flow has an onsite or in-office requirement.

Responsibilities

• Own the roadmap for core resident and operational workflows across the customer lifecycle and day-to-day building experience
• Build deep firsthand understanding of operator workflows by spending time with local teams in-market and observing how work actually gets done
• Identify the highest-leverage opportunities to simplify, automate, or redesign workflows using product, AI-assisted experiences, and self-service where appropriate
• Rapidly prototype solutions using modern AI and product development tools to test concepts before full production investment
• Partner with design, engineering, platform, and operations to turn validated concepts into durable, scalable product
• Define success through clear customer, operational, and business outcomes, and use data to continuously improve the workflows you own
• Evaluate local tools, dashboards, and operator-built workflows to determine what should be productized and scaled across Flow
• Work closely with platform teams to take advantage of emerging internal capabilities across data, workflow, and AI infrastructure
• Balance short-term wins with long-term system quality, making thoughtful tradeoffs in ambiguous and fast-moving environments
• Help create a product culture that values clear thinking, rapid iteration, good taste, and strong partnership with the people closest to the work

Ideal Background

• 6 to 10 years of product management experience, ideally in complex workflow-heavy domains such as fintech, logistics, hospitality tech, vertical SaaS, commerce, or marketplaces
• Track record owning ambiguous product areas end-to-end, from discovery through launch and iteration
• Experience working closely with operational teams, service teams, or frontline users, not just digital consumers
• Strong systems thinking and comfort with products that blend software, operations, and human coordination
• Evidence that you have personally experimented with building AI agents, automations, prototypes, or internal tools, even if you are not a full-time engineer
• Bonus: experience in real estate, hospitality, commerce operations, logistics, internal tools, or platform products
• Bonus: experience in high-velocity environments where prototyping and iteration speed matter

Technical Skills

• Strong product sense and the ability to turn messy workflows into clear user experiences and product decisions.Technical fluency across APIs, data models, workflow systems, and AI-assisted product development
• Hands-on comfort using modern prototyping and AI tools to build mockups, working flows, or lightweight internal tools as part of product development
• Strong judgment about where AI meaningfully improves a workflow, where it introduces risk, and how to evaluate the difference
• Excellent written and verbal communication, including the ability to drive alignment with operators, designers, engineers, and leadership
• Proficiency with modern product and collaboration tools such as Jira, Confluence, Figma, and current AI tooling

What Sets You Apart

• You are a high agency individual and comfortable creating momentum in ambiguous situations
• You care deeply about understanding users in the real world, especially the people doing the work every day
• You have strong product taste and a bias toward simplicity, clarity, and elegant workflow design
• You can move from strategy to details without losing the thread
• You are technically credible with engineering and practically useful with operators
• You are low ego, high ownership, and comfortable changing your mind as new information emerges
• You keep up with the latest models, tools, and workflow patterns well enough to know when new capabilities materially change what the product can do
• You are energized by the idea that AI should improve how products are built and how work gets done, not just add novelty

Why Join Flow?

• Help reimagine what it means to live, work, and connect in communities designed around people
• Build products that improve the everyday experience of residents and the teams who support them
• Join a company with ambitious goals at the intersection of real estate, hospitality, technology, and community
• Be part of a team that is still early enough to shape how the product, operating model, and standards evolve
• Flow's mission is oneness: fostering connection with ourselves, our neighbors, and the natural world. If that resonates with you, we'd love to hear from you

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)

• Paid time off and 13 paid holidays

• 401(k) retirement plan

• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

• Access to HSA-compatible plans

• Pre-tax commuter benefits

• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.