Senior Product Operations Manager

Описание вакансии

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand for hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of blockchain to users around the world through leading products including OKX, OKX Wallet, OKLink, and more.

About the Role

We are looking for a Senior Operations Manager to lead and scale operational activities for OKX in Turkey. This role will be responsible for ensuring efficient local operations, supporting regulatory and compliance alignment, and working closely with cross-functional teams to deliver a seamless experience for users and partners.

This role sits at the intersection of operations, strategy, and cross-functional execution, supporting the continued growth of the Turkish market. As a senior individual contributor, the role requires strong ownership, sound judgment, and the ability to collaborate effectively with global and regional stakeholders.

What You’ll Be Doing

Operational Leadership

• Oversee and optimize day-to-day operational activities for the Turkish market.
• Develop and implement scalable operational processes to support growth and efficiency.
• Monitor operational performance metrics and drive continuous improvement initiatives.
• Support the successful launch and operational rollout of new products and services.
• Partner onboarding and integration management (bank partnerships, KYC integrations, payment rails)
• Lead go-to-market execution for new product launches in the Turkish market
• Partner onboarding and integration management (bank partnerships, KYC integrations, payment rails)
• Lead go-to-market execution for new product launches in the Turkish market

Cross-Functional Collaboration

• Act as a key operational bridge between local teams and global functions.
• Partner closely with teams including Compliance, Risk, Product, Customer Support, Marketing, and Business Development.
• Ensure smooth coordination across departments for operational initiatives and market expansion activities.
• Serve as the primary operational liaison between local market needs and global Product & Engineering teams, translating regulatory and user requirements into actionable product feedback

Market & Competitive Intelligence

• Conduct structured competitive analysis across local and regional peers (spread quality, liquidity depth, pair availability, UX benchmarking)
• Produce executive-level problem reports and strategic briefs for senior stakeholders

Regulatory & Market Alignment

• Work closely with internal compliance and legal teams to ensure operational processes align with Turkish regulatory requirements.
• Monitor regulatory developments and help adapt operational practices accordingly.
• Support regulatory readiness and internal policy implementation related to the Turkish market.

Process Optimization & Problem Solving

• Identify operational bottlenecks and inefficiencies and implement scalable solutions.
• Develop and maintain standard operating procedures (SOPs) and best practices for the region.
• Lead operational initiatives that improve service quality, operational reliability, and user experience.

Stakeholder Management

• Collaborate with regional and global leadership teams on strategic initiatives for Turkey.
• Build strong working relationships with internal stakeholders and external partners.
• Provide clear operational reporting, updates, and insights to senior leadership.

What We Look For In You

Requirements

• Bachelor’s degree in Business, Engineering, Economics, or a related field.
• 6+ years of experience in operations, business management, strategy, or a similar role.
• Experience working in crypto, fintech, financial services, or high-growth technology companies.
• Strong understanding of the Turkish market and regulatory environment.
• Proven ability to design and improve operational processes in fast-paced environments.
• Excellent communication skills in English and Turkish (written and spoken).
• Strong analytical thinking, problem-solving ability, and attention to detail.
• Ability to work cross-functionally and influence stakeholders across multiple teams.
• Experience working directly with compliance, product, and engineering teams to deliver regulated product features
• Demonstrated ability to structure and communicate complex operational or product gaps to executive audiences

Nice to Have

• Experience working at a cryptocurrency exchange or Web3 company.
• Familiarity with digital asset trading platforms, custody solutions, or blockchain-based products.
• Experience working in regulated environments within fintech, trading, or payments.
• Experience managing regional operational initiatives or supporting market expansion.
• Strong data-driven mindset with experience using operational dashboards or analytics tools.

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

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