Senior Technical Operations Analyst

Описание вакансии

Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and autism specialists to build cutting-edge AI tools that help care teams work smarter and spend more time with the children and families who need them most.

Our platform is HIPAA-compliant and designed for the real-world needs of behavioral health teams - from psychologists to ABA therapists. By combining evidence-based care with powerful technology, we’re expanding access to high-quality services for families everywhere.

Our Mission

Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare.

We are seeking a Senior Platform Operations Analyst to join our Engineering team and drive the reliability, quality, and scalability of our B2B and direct-to-parent products. This is a hands-on, technical individual contributor role with broad ownership of production systems, data integrity, and operational workflows. You will not only troubleshoot and resolve complex production issues, but also define best practices, proactively prevent recurring issues, and influence product/system improvements.

You will partner closely with Engineering, Product, and Customer Success to reduce reactive load on engineers, improve resolution speed, and enhance clarity for customers. This role is ideal for a technical operator who thrives on debugging complex systems, driving process improvements, and taking ownership of problems end-to-end.

What You’ll Do

• Lead the investigation and resolution of complex B2B and D2P product issues in live production environments.
• Use SQL and internal tools to validate data, analyze patterns, and identify root causes.
• Distinguish between product bugs, data inconsistencies, configuration issues, and usage errors, and determine the appropriate escalation path.
• Independently own the resolution of medium-to-high complexity issues and drive follow-up actions with Engineering when necessary.
• Create clear, actionable bug reports and post-mortems for Engineering and Product teams.
• Partner with Customer Success on escalations, providing technical guidance and customer-facing explanations.
• Support report customization, QA processes, and integration troubleshooting, with recommendations for systemic improvements.
• Identify recurring issues, operational gaps, and opportunities to proactively improve systems, monitoring, and workflows.
• Contribute to process and tool enhancements, helping shape the platform operations function and cross-team practices.

Qualifications

• 5+ years of experience in a technical role supporting SaaS products or internal systems (platform ops, support engineering, or technical operations).
• Strong SQL skills and experience working with production data at scale.
• Proven problem-solving skills and comfort debugging complex systems independently.
• Ability to prioritize and manage multiple issues with minimal guidance.
• Clear written and verbal communication skills, including documenting technical issues, findings, and recommendations.
• Collaborative cross-functional team player who can influence without formal authority.
• Experience in healthcare or regulated environments is a plus, but not required.

Relevant experience may come from support engineering, technical operations, platform operations, or technical customer support roles. Experience working in healthcare or regulated environments is a plus but not required.

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year.

Annual Salary

$115,000—$140,000 USD

Why Frontera?

• Opportunity to be at the forefront of innovation in pediatric healthcare.
• Work on challenging and impactful projects that leverage cutting-edge technologies.
• Collaborate with a talented and passionate team in a fast-paced and dynamic environment.
• Make a real difference in the lives of children and families in rural communities.
• Competitive salary and benefits package.

Our Denver Office & Perks

• Dog-friendly office.
• Catered lunch from local Denver restaurants five days a week, plus occasional breakfasts and dinners.
• Robust snack program and great coffee options (including cappuccino machine and cold brew cans).
• Regular team events and low-key socials.
• Up to $150/month commuter stipend, discounted nearby parking, and a discounted Colorado Athletic Club membership.
• Thoughtfully designed space for focus, collaboration, and connection.
• Competitive health benefits, stock options, 401(k), and generous PTO.

Join us in building the future of behavioral healthcare!