ServiceNow UI/UX Front End Developer - Portals & AI

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At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

We are seeking a skilled ServiceNow Front-End / UI-UX Developer with strong web development fundamentals and hands-on ServiceNow Service Portal experience. This role focuses on designing and developing intuitive, responsive, and accessible user interfaces that enhance the end-user experience across ServiceNow portals and custom web applications. The ideal candidate blends UX design thinking with technical front-end expertise, translating business requirements into elegant, scalable, and high-performance ServiceNow UI solutions.

Key Responsibilities:

Front-End & UI Development

• Design, develop, and maintain ServiceNow Service Portal interfaces using:

• HTML5, CSS3, JavaScript
• AngularJS (Service Portal widgets)
• Bootstrap / UI Frameworks

• Build and customize Service Portal widgets, themes, and layouts.
• Develop responsive, mobile-friendly, and cross-browser compatible UI components.
• Implement UI policies, client scripts, and UI scripts to enhance user interactions.

UI/UX Design

• Collaborate with stakeholders to translate business needs into user-centered designs.
• Apply UX best practices for usability, accessibility (WCAG), and visual consistency.
• Create wireframes, mockups, and prototypes (Figma, Sketch, Adobe XD, or similar).
• Ensure consistent branding and design standards across portals.

Web & Platform Integration

• Integrate ServiceNow portals with REST APIs, third-party systems, and custom web applications.
• Optimize front-end performance and maintain clean, reusable code.
• Support portal enhancements across ITSM, HRSD, CSM, or custom applications.

Collaboration & Delivery

• Work closely with ServiceNow architects, back-end developers, and business analysts.
• Participate in Agile/Scrum ceremonies and iterative delivery cycles.
• Perform UI testing, debugging, and documentation.

Here's what you need:

• 3+ years of front-end web development experience.
• 2+ years of ServiceNow Service Portal development experience.
• CSA certification AND 2+ implementation certifications
• Strong proficiency in one or more of the following:

• HTML, CSS, JavaScript
• AngularJS (Service Portal framework)
• Bootstrap or similar UI frameworks

• Experience building custom ServiceNow widgets and themes.
• Knowledge of ServiceNow UI components:

• Client Scripts
• UI Policies
• UI Scripts

• Familiarity with REST APIs and JSON.
• Strong understanding of UI/UX principles, usability, and accessibility.
• Experience creating wireframes, mockups, and prototypes.
• Ability to balance visual design with technical constraints.

Bonus points if you have:

• Experience with ServiceNow UI Builder / Now Experience (Next Experience).
• Familiarity with ITSM, HRSD, CSM, or custom ServiceNow applications.
• Knowledge of accessibility standards (WCAG 2.1).
• ServiceNow CSA or CIS certifications.
• Experience with version control (Git) and CI/CD pipelines.
• Experience modernizing legacy Service Portal UIs.
• Exposure to React or modern front-end frameworks (outside ServiceNow).
• Design system or component library experience.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$91,300—$184,900 USD

*What We Believe*

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

*Equal Employment Opportunity Statement*

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of theAccenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

*Requesting An Accommodation*

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

*Other Employment Statements*

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.