Services Operations Developer, PMO

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Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Role Overview

The Services Operations Developer, PMO supports the Five9 GTM-PMO by designing, building, and scaling automation processes and data-driven workflows that improve efficiency, consistency, and scalability across GTM-supported teams.

While the role is embedded within the GTM-PMO, its impact extends beyond PMO-owned processes to support internal customers across GTM, including Professional Services, Technical Account Management (TAM), and other customer-facing and operational teams.

This role focuses on leveraging AI-powered IDEs, enterprise automation tools, and modern development practices to translate workflows, operating models, and program objectives into durable technical solutions. The role also supports the creation and maintenance of Five9 VCC templates using automation to promote standardization and repeatability. Platform configuration and template work are important enablers, but are not the primary focus of day-to-day responsibilities.

**Key Responsibilities

AI-Powered Development & Automation**

• Design, build, and maintain automation solutions using automation platforms, AI-powered IDEs, and enterprise AI tools.
• Develop scalable workflows that reduce manual effort and accelerate business processes across GTM teams.
• Identify automation opportunities and recommend solutions aligned with GTM-PMO priorities and GTM operational needs.
• Apply AI-assisted development and prompt engineering techniques to improve delivery speed and solution quality.
• Stay current on emerging AI technologies, tools, and best practices relevant to enterprise automation.

Program-Aligned Development & Enablement

• Translate workflows and operating models from GTM-PMO-led programs/projects, and GTM-supported teams into scalable technical solutions.
• Provide technical support across multiple initiatives, adjusting focus as GTM-PMO and GTM priorities evolve.
• Ensure solutions are secure, scalable, and aligned with enterprise IT and governance standards.

Workflow Automation Enablement

• Design, build, and maintain automations within work management and workflow platforms used across the GTM organization (e.g., tools like monday.com, BlackChair Symphony, and similar systems).
• Support processes such as intake, tracking, handoffs, reporting, and governance for GTM-PMO and GTM teams.
• Partner with GTM-PMO, Professional Services, TAM, and other GTM stakeholders to standardize workflows and automation patterns.
• Reduce manual effort by automating status changes, notifications, approvals, and data synchronization where appropriate.
• Maintain documentation and usage guidance for workflow automations supporting internal GTM customers.

Five9 VCC Template Enablement

• Support the creation, update, and maintenance of Five9 VCC templates using automation and tooling to improve repeatability and consistency.
• Collaborate with GTM-PMO stakeholders to align templates with standardized delivery and operational models.
• Streamline template updates to reduce manual configuration effort and improve adoption.
• Maintain documentation and usage guidance for GTM-PMO-supported templates.

Platform, Integration & Data Workflows

• Develop and maintain API-based integrations and structured data workflows supporting GTM-PMO and GTM initiatives.
• Support data-driven enablement and knowledge management use cases through automation.
• Ensure integrations and workflows are reliable, maintainable, and aligned with enterprise standards.

Documentation & Collaboration

• Provide support to the PMO team to maintain technical documentation, deployment guides, and usage instructions for GTM-PMO-developed solutions.
• Partner closely with PMO PgM/PMs to align technical execution with timelines, milestones, and governance.
• Work with GTM Operations and internal customers to understand workflows and translate them into automation opportunities.
• Design solutions with change management in mind, minimizing disruption to day-to-day operational routines.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent work experience.
• Minimum 3 years of experience in a technical, engineering, or program support role within SaaS, Professional Services, or GTM organizations.
• Experience designing and implementing automation and workflow solutions in an enterprise environment.
• Hands-on experience building automations within work management or workflow platforms used by GTM teams (e.g., tools like monday.com, BlackChair Symphony, or similar systems).
• Working knowledge of the Five9 Intelligent CX Platform (VCC), including familiarity with configuration concepts and template-based delivery models.
• Proficiency in Python, JavaScript/TypeScript, Apex (Salesforce-specific), or similar languages.
• Experience with AI-assisted IDEs and tools such as GitHub Copilot, Cursor, or similar platforms.
• Proficiency with API integration, JSON, and structured data workflows; SQL familiarity preferred.
• Familiarity with cloud platforms and API-driven architectures.
• Working knowledge of GitHub and CI/CD practices for lightweight deployments.
• Familiarity with project management practices and structured delivery frameworks.
• Strong documentation and communication skills, with the ability to bridge program intent and technical execution.

Preferred Skills

• Building scalable process automation in enterprise environments that integrates with Salesforce, Slack, and Microsoft applications.
• Working with AI-powered IDEs (e.g., Cursor.com, Antigravity, GitHub Copilot, or Replit AI).
• Experience collaborating with global teams in a SaaS or enterprise software context.
• Knowledge of MLOps / LLMOps practices for deployment and monitoring is a plus.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.