Specialist, Disbursement Operations

Описание вакансии

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

High-Level Overview

Our Operations team is searching for a motivated, self-starting Disbursement Operations Specialist to join us in Calgary. The ideal candidate possesses exceptional critical thinking skills, flexibility to adapt to evolving needs, and an unwavering attention to detail. This individual will thrive on investigating complex payment inquiries, leveraging available resources to solve disbursement-related challenges, and quickly grasping complex global banking requirements. Outstanding communication and interpersonal abilities are essential.

What you'll do:

• Disbursement Resolution & Optimization:

• Investigate and resolve all outstanding disbursement issues.
• Proactively identify trends in payment rejections and collaborate with the Operations Lead and engineering teams to implement solutions.
• Continuously enhance disbursement processes while ensuring adherence to foundation and regulatory compliance.

• Stakeholder Collaboration & Communication:

• Maintain strong working relationships with key Operations and Support stakeholders.
• Partner closely with our banking partners to address outstanding payment questions.
• Communicate critical issues and potential resolution strategies to management across functional areas.
• Participate in stakeholder meetings, offering insights to optimize processes.
• Follow up on client and nonprofit inquiries by coordinating with internal teams.

• Analysis & Continuous Improvement:

• Conduct ad-hoc reporting and analysis, managing special projects and other duties as needed.
• Contribute to a culture of continuous improvement, focusing on positive impact for our clients and nonprofits.

What you'll bring:

• Education/Experience: A Bachelor’s Degree or equivalent education/experience.
• Analytical & Problem-Solving Skills:

• Strong critical thinking skills and the ability to "think outside the box."
• Strong analytical skills with the capacity to process information accurately.
• Exceptional attention to detail and a commitment to quality.
• Comfortable operating in a high-uncertainty environment, demonstrating the ability to navigate ambiguous processes and proactively figure out solutions.

• Technical Proficiency:

• Proficiency in the MS Office Suite, with advanced skills in Excel.
• Desirable: Experience using an Enterprise Resource Planning (ERP) system, such as Oracle ERP, is desirable.
• Asset: Experience with data visualization or Business Intelligence tools
• Asset: A strong technical mindset and experience leveraging AI for process improvement.
• Asset: Previous experience with global disbursements or international payment processing.

• Organizational & Interpersonal Skills:

• Excellent organizational skills, capable of managing multiple deliverables under tight deadlines.
• Independent working skills.
• Strong communication, presentation, and interpersonal skills, with the ability to convey findings effectively to non-technical audiences.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.