Sr. Lead Solutions Engineer

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At Included Health, we’re passionate about transforming healthcare through innovation and empathy. As a Sr. Lead Solutions Engineer, you will act as a foundational pillar of our technical delivery team. Reporting directly to the Solutions Engineering Manager, you will not only lead the implementation of our most complex, strategic accounts but also serve as a "go-to" expert and mentor for the broader team.

You will drive major team projects, influence our technical roadmap, and navigate high-stakes ambiguity to ensure our largest customers have a world-class experience. If you are a technical leader who thrives on solving systemic challenges and elevating the performance of your peers, we’d love to meet you.

Responsibilities:

• Strategic Lead: Drive major team projects and OKRs, acting as a lead for complex customer launches that require high-level technical strategy and cross-functional alignment.
• Complex Implementation: Own the full lifecycle of our largest, most complex strategic implementations, ensuring successful outcomes under minimal guidance.
• Technical Advocacy: Act as the primary technical liaison and "go-to" person for leadership, high-value clients, and external vendors during high-stakes escalations.
• Mentorship & Growth: Mentor and coach other Solutions Engineers through structured feedback, code/project reviews, and sharing deep domain expertise.
• Proactive Problem Solving: Anticipate potential technical hurdles and develop robust contingency plans; identify root causes of systemic issues and adopt innovative approaches to solve them.
• Process Innovation: Actively influence the Solutions Engineering roadmap by identifying gaps in tools/processes and proposing high-velocity improvements.
• Cross-Functional Leadership: Represent the SE function in cross-departmental initiatives with Product and Engineering to ensure long-term scalability of our services.

Qualifications and Requirements:

• 7+ years in a Solutions Engineering, Technical Account Management, or similar high-level technical role
• Expert Technical Foundation: Mastery of technical and programming fundamentals, including advanced proficiency in SQL and the ability to navigate complex data architectures.
• Strategic Execution: Proven track record of managing multiple large-scale, high-complexity workstreams simultaneously through peak seasons.
• Leadership Presence: Exceptional communication skills with the ability to articulate context succinctly to executive-level stakeholders and technical teams alike.
• Analytical Judgement: Ability to navigate extreme ambiguity and make sound decisions on technology and stakeholder management under pressure.
• Collaborative Mindset: A history of fostering a healthy team culture through "healthy debate," proactive knowledge sharing, and a "multiplier" effect on team productivity.
• Education: B.S. in a technical field or equivalent professional experience.

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: 120,050 - 156,070 + equity + benefits

Zone B: 132,055 - 171,677 + equity + benefits

Zone C: 144,060 - 187,284 + equity + benefits

Zone D: 156,065 - 202,891 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits package for your role during the hiring process.

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About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.