Sr Program Manager II, Ops Business Accelerators, AI (Onsite)

Описание вакансии

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

You will be part of the Global Manufacturing Operations organization. You will be an individual contributor within the Operations Business Accelerators team focused on Business Process Automation and AI-enabled knowledge work. In this role, you will design, build, and maintain automation and AI solutions that deliver measurable performance improvements across Operations. You will collaborate with business users and IT partners to translate requirements into scalable, secure, and maintainable automations using the Microsoft Power Platform, Azure services, AI platforms (ex. Cortex, Cursor AI), and related technologies.

This role will work closely with automation peers, data engineers, and business stakeholders in Manufacturing Operations, Quality, and Global Supply Chain, as well as the Enterprise IT Architecture team. You will be the hands-on technical expert for integrating systems, orchestrating workflows, and augmenting knowledge work with AI assistants. You will ensure that automation and AI assets follow best-practice governance set by the OBA Leadership Team. This position has a global focus and reports to the Senior Director, Operations Business Accelerators.

What You'll Do

• Work with senior Ops leadership to shape the vision and strategic plans for AI to align with Axon technologies and enterprise initiatives and goals.

• Partner with process owners to map current processes, identify pain points, and define automation requirements that align with Operations strategic goals.
• Lead structured process discovery and opportunity assessments to identify high-impact use cases for automation and AI (ex. intelligent assistants, document automation, and knowledge retrieval).
• Design, develop, and deploy end-to-end automation solutions using Microsoft Power Automate (cloud and desktop), Power Apps, and, when appropriate, n8n or other orchestration tools.
• Design and implement AI-augmented workflows that streamline knowledge work, such as code assistants (e.g., Cursor AI), AI copilots for Operations teams, and integrations with LLM-based services to summarize, classify, and route information.
• Develop Azure components, including Logic Apps, Functions, App Services, and Data Factory pipelines, and work with the infrastructure team to provision and manage the required resources.
• Manage MCP server implementation and configuration to ensure secure, consistent, and scalable interaction between AI models and enterprise systems.
• Follow secure development and data-governance practices to protect Operations data and adhere to corporate policies, with a specific focus on responsible AI usage and data boundaries.
• Produce clear technical documentation, test plans, and user training materials; provide hyper-care support after launch and drive adoption of new AI/automation tools.
• Act as an internal champion for AI in Operations, evangelizing best practices, running pilots, capturing feedback from users, and evolving standards for AI-enabled workflows.
• Track and communicate value delivered through key performance indicators (KPIs) and benefit realization metrics in partnership with the OBA Leadership Team, including both automation and AI outcomes (ex. hours saved, cycle time reduction, improved decision quality).
• Mentor junior developers and citizen developers, fostering a culture of knowledge sharing and technical excellence within Global Operations, including enabling them to safely and effectively use AI tools in their daily work.

What You Bring

Required Qualifications:

• B.S. degree in Finance, Engineering, Information Systems, or related quantitative field.
• 5+ years of hands-on experience designing and implementing scaled business process automation solutions.
• Experience supporting Operations functions (Manufacturing, Supply Chain, Quality) and familiarity with ERP systems such as Microsoft D365 F&O or SAP.
• Experience building or integrating AI-powered solutions (ex. LLM-based services, chatbots, document intelligence, or code assistants like Cursor AI) into business workflows.
• Strong understanding of relational databases and data warehouses (ex. Snowflake) and ability to write advanced SQL queries.
• Demonstrated ability to translate business processes into technical requirements, manage stakeholders, and deliver projects using agile methodologies.
• Excellent communication, documentation, and problem-solving skills; able to operate effectively in a fast-paced, global environment and explain AI/automation concepts to non-technical stakeholders.
• Experience developing solutions in Microsoft Azure including Logic Apps, Functions, storage (Blob), and SQL/Data Factory, and familiarity with Azure DevOps or GitHub for source control and CI/CD.
• Exposure to process-improvement methodologies (Lean, Six Sigma, Kaizen) and continuous-improvement culture.
• Experience with visualization and analytics tools such as Power BI, Sigma, or Alteryx.
• PL-400 or PL-900 Microsoft Power Platform certification, Snowflake SnowPro certification, or similar industry credentials.
• Experience deploying and managing n8n, UiPath, or similar open-source orchestration platforms.

Benefits That Benefit You

• Competitive salary and 401K with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with police officers to see them use our technology and get inspired
• And more...

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.