Support Facilitator

Описание вакансии

The Support Facilitator ensures customer satisfaction by facilitating, primarily by phone, customer requests for technical assistance and other support related services.

Job Responsibilities:

· Achieve at least 75% immediate response to customer inquiries in accordance with service standards.

· Ensure that accurate customer information and call tracking details are recorded in the Worldwide Response Center Database.

· Provide timely notification to Support Managers of any issue that may impede prompt service or customer satisfaction.

· Help balance daily distribution of incoming support inquiries.

· Ensure customer satisfaction by using good judgment if current Policies and Procedures introduce a conflict with the customer; subsequently, escalate to management.

· Acquire new skills by assuming additional responsibilities as requested.

· Additional responsibilities as determined by management.

Job Requirements:

· Minimum of Associates Degree; Bachelors Degree preferred

· Excellent verbal communication and interpersonal skills appropriate for a customer service position

· Excellent multi-tasking skill

· Previous Customer Service experience a plus

· Good written communication skills

· Multi-lingual skills a plus (Spanish, English, Portuguese)

· Willingness to work in shifts (on a rotative basis) to maintain 24 x 7 coverage of Support Hotline

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.