Team Lead, Fraud Insights Operations

Описание вакансии

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About the Team

The VIPR Fraud Insights Team Lead manages a high-impact team of eight associates focused on mitigating large-scale fraud trends. As a TL, you guide and oversee investigations, coach associates, and ensure operational excellence while delivering actionable insights. You partner with key stakeholders, including Strategy & Operations, to drive containment and long-term solutions for emerging fraudulent behaviors. Your role balances hands-on investigative expertise with leadership responsibilities, ensuring the team delivers quality results efficiently.

About the Role

WORKING DAYS

VIPR operates Monday–Friday, 5 days a week, from 7:00 AM MST to 3:30 PM MST. In-office attendance is required bi-weekly on the first and third Thursdays of the month, with flexibility determined by business needs.

LINES OF BUSINESS (LOB)

The team supports Consumer (Cx), Dasher (Dx), and Merchant (Mx) workflows, allowing for cross-functional coverage and broad investigative impact.

You're excited about this opportunity because...

As the VIPR Team Lead, your day-to-day responsibilities include managing team capacity, distributing workload, and providing guidance on complex investigations. You act as the primary escalation point for operational or investigative issues, coach associates through challenging cases, and conduct root cause analyses to identify and mitigate operational inefficiencies.

You will leverage SQL and other analytical tools to review trends, join datasets, and validate investigative insights. Your responsibilities include overseeing the creation of containment solutions, queues, and process improvements while presenting findings to Strategy & Operations partners in forums such as the New Vectors Weekly.

COACHING & DEVELOPMENT

You will provide ongoing mentorship and knowledge transfer to associates, hosting 1:1s, team meetings, and side-by-side training sessions. You ensure your team develops expertise, understands emerging trends, and consistently delivers accurate insights.

We’re excited about you because you have strong skills in…

• Fraud Subject Matter Expertise: A deep understanding of fraud patterns, tactics, and risks within operational ecosystems like DoorDash.
• Data Analysis & Interpretation: The ability to analyze datasets, interpret trends, and use SQL and spreadsheet tools to inform investigative and business decisions.
• Root Cause Analysis: A strong attention to detail and the ability to operate at the lowest level of detail to distinguish between short-term fixes and long-term solutions.
• People Leadership & Coaching: Experience developing associates through feedback, mentorship, and hands-on guidance while holding teams accountable to performance standards.
• Project & Operational Management: The ability to manage multiple initiatives simultaneously, balancing team capacity with operational priorities.
• Collaboration & Communication: Comfort partnering with cross-functional stakeholders, asking thoughtful questions, and clearly articulating findings, risks, and recommendations.
• Continuous Improvement: A mindset focused on ownership, accountability, and delivering high-quality insights while contributing to a positive team culture.

Required Qualifications

• 3+ years of experience in fraud, integrity operations, or another professional operations environment.
• 1+ years of operational leadership experience or experience managing complex systems or processes.
• Proficiency with Google Suite (Sheets, Docs, Gmail, Calendar).
• Proficiency with tools such as RWS, THQ, Sift, MINT, Slack, and Jira.
• Strong written and verbal communication skills.
• Proven ability to organize, prioritize, and manage multiple projects while balancing team bandwidth.
• Proficiency in SQL and data analysis, including reviewing associate work, troubleshooting queries, and validating insights.

Nice to Have

• Bachelor’s degree or equivalent practical experience.
• Advanced proficiency in Google Suite.
• Prior investigations experience (fraud, insurance, law enforcement, or similar).

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.