Technical Customer Support Specialist (Day Shift)

Описание вакансии

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Ever - growing and ultra - ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element.

If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!

Your day-to-day:

• Give joy to our customers by solving their queries via live chat and email;
• Ensure excellent customer experience;
• Answer customers’ queries & provide reliable information;
• Interpret and finetune the customer success process & performance;
• Work alongside techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates.

Your skills & experience:

• Fluent in English and Lithuanian;
• Ability to work full-time during the day shift (9 AM - 5 PM) in a hybrid working model;
• Energy to move mountains together with your team;
• Empathy and understanding - basically showing clients how important they are!
• That you are looking for a real opportunity to grow;
• Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

Salary:

• Gross salary: 1500-1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
• To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more  — learn all about it here.

Up for the challenge? Let’s talk!