Technical Support Analyst

Описание вакансии

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. ‍ We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

Innovid is seeking a Technical Support Analyst to join our rapidly growing global organization. This role will work closely with Product, R&D, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues. The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and can communicate directly with clients and stakeholders in a clear and concise manner.

The Impact You'll Make:

• Provide first-level and internal/external escalation support on all Innovid solutions/products
• Provide exceptional customer support via verbal and written communication
• Liaise between Client Services/Sales teams and R&D on product defects and escalations
• Develop and maintain custom analytics reports for both internal and external needs
• Troubleshoot data anomalies and discrepancies
• Service access management requests
• Document troubleshooting procedures

What You'll Bring to Us:

• +3 years of experience in a technical client-facing role
• Advanced English Skills (Oral and Written Communication)
• Experience in SQL query use and development
• Experience with HTML5 (HTML/CSS/JavaScript) - an advantage
• Experience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc) - an advantage
• Experience with ticketing system - an advantage
• Experience with REST APIs - an advantage

#LI-SK1

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.