1st Line Support Engineer

Описание вакансии

#vacancy #ITSupport #ServiceDesk #FirstLineSupport #Limassol #CyprusJobs #ITJobs

*🚀 We are hiring: 1st Line Support Engineer*

*📍 *Limassol, Cyprus | Onsite

*💰 Salary: up to €3,500 netWe are looking for an experienced 1st Line Support Engineer* to join our Internal IT team.

*🔧* Responsibilities:

• Provide first-line IT support via Jira Service Management

• Support laptops, mobile devices, VPN, printers, meeting-room and office equipment

• Troubleshoot Wi-Fi, LAN, internet connectivity, DNS and basic network issues

• Administer Google Workspace, user accounts, licences and access

• Support onboarding, offboarding and role changes

• Manage IT assets and coordinate equipment purchases

• Work with local IT vendors and service providers

• Escalate complex issues and improve support processes

*🎯 Requirements:*

*✔️* 2+ years in IT Support / Service Desk

*✔️* Experience with ITSM tools (Jira, ServiceNow, Freshservice, etc.)

*✔️* Experience with Google Workspace or Microsoft 365

*✔️* Strong macOS and/or Windows knowledge

*✔️* Understanding of Wi-Fi, LAN, VPN, DNS and network troubleshooting

*✔️* Strong communication and problem-solving skills

*✔️ Strong English and Russian*

*➕ Nice to have:*

• Experience with MDM, EDR or endpoint management

• IAM, SSO or SaaS administration

• Basic administration of switches, routers, access points or firewalls

• Scripting or automation: PowerShell, Bash, Python, APIs or low-code tools

• Experience in fintech, payments or another regulated environment

• Knowledge of PCI DSS or ISO 27001

*🌟* Why Join Us:

• Fast-growing fintech environment

• High ownership & real impact

• International team & modern office

• €3500 net salary

• Work in Limassol

*📩* Interested? Send your CV via DM!