Account Manager - Firenze

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Account Manager - Firenze

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Account Manager to join our Firenze (Florence) team. In this role, you’ll help us lead our partner restaurants' growth by acting as a strategic consultant, using data-driven insights and industry knowledge to transform their business.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Account Management team. We are a passionate, dynamic group of team players focused on the Italian market, working closely with marketing, operations, and product teams to offer top-tier consultancy to our major brands.

Here’s what your day-to-day might look like:

• Relationship Management: Manage a portfolio of restaurant brands with a focus on building lasting, high-value relationships across the network.
• Performance Optimisation: Monitor and analyse partner performance, sharing insights to improve operational metrics and partner satisfaction.
• Commercial Negotiation: Negotiate contract terms and conditions to increase supply quality and improve financial performance and Consumer Value Proposition (CVP).
• Strategic Planning: Plan portfolio strategies to increase performance and loyalty, impacting both absolute metrics and market share.
• Financial Oversight: Control perimeter P&L, identifying opportunities for growth and proactively managing risks.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Significant experience in account management or sales, specifically focused on building and maintaining long-term commercial relationships.
• Strong understanding of P&L and proven negotiation skills to drive business value.
• Proven ability to use data and project management applications to guide best practices and decision-making.
• Market expertise within the Horeca, restaurant, or food sectors is highly desirable.
• Communication skills with the ability to collaborate effectively; fluency in English is a significant advantage.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!