Assistant Store Manager

Описание вакансии

Dolls Kill is a global fashion brand that empowers everyone to celebrate their individuality. We currently have over 10 million social media followers, including some of the most influential personalities in music, art, pop culture, and fashion. We’re also backed by strong consumer-focused investors who share in our vision of building one of the world’s next great consumer brands.

Our team is growing quickly, and we are hiring across many functions. We are looking for team members who are equally passionate about what we do and excited about joining the Dolls Kill crew.

We are looking for an Assistant Manager for our Las Vegas store location. They will be responsible for learning and maintaining the standards and expectations of excellence regarding Customer Service, merchandising and visual presentation, Employee development, operational compliance, inventory control, and protection of assets. This developmental role requires strong interpersonal and communication skills, and the ability to exercise creative, resourceful, independent judgment and decision-making to ensure the Store operates in the best interests of the Company while maximizing its potential. The Assistant Store Manager reports directly to the Store Manager and serves as a leader to the Store’s Staff.

Key Responsibilities

•    Hold employees accountable for meeting productivity expectations.

•    Understand and communicate daily, weekly, monthly, and annual sales targets and Key Performance Indicator (KPI) goals to employees.

•    Delegate responsibilities and tasks

•    Reinforce the expectation of superior Customer Service as the top priority for all Employees.

•    Ensure all customer issues are resolved promptly and effectively

•    Communicate Company directives, policies, and guidelines in a clear, positive, and effective manner

•    Drive sales and productivity through effective floor leadership

•    Merchandising and Visuals

•    Communicate merchandise assortment opportunities to the Store Manager.

•    Provide feedback to the Store Manager regarding merchandising needs of the Store based on sales trends.

•    Set an example of enthusiasm, knowledge, and understanding of the Dolls Kill brand image and products.

•    Direct Employees through Sales Floor presentations and displays, and effectively interpret the Dolls Kill brand image.

•    Train Employees on proper merchandise presentation, standards, and visual responsibilities to ensure an impactful visual presentation to Customers.

•    Oversee the timely execution of all inventory operations and initiatives. 

•    Ensure inventory accuracy within the store

•    Communicate inventory assortment and quantity opportunities with the Store Manager.

•    Maximize sales by ensuring that merchandise is fully stocked and represented on the Sales Floor.

•    Direct Employees through inventory operations and procedures.

•    Train Employees on proper inventory procedures, standards, and responsibilities to ensure the Store is operating accurately and efficiently.

•    Hiring and Employee Development

•    Participate in interviews and on-boarding New Hires

•    Oversee Sales Floor training for New Hires.

•    Provide direction and guidance to Employees to identify and address opportunities.

•    Assist with the Store’s planning and identifying, recognizing, and developing committed Employees.

•    Participate in the Employee Evaluation process.

•    Work with Employees to develop the ability to perform additional responsibilities

•    Foster an environment that recognizes and rewards commitment and excellence within the Store.

Requirements

•    3+ years of experience in a retail setting

•    Ability to work up to 40 hours per week

•    Ability to work during blackout dates, including holidays and peak seasons

•    Strong written and verbal communication and leadership skills

•    Experience with Retail Systems and a firm understanding of Retail Math and KPIs

•    The ability to engage and motivate teams, and to work collaboratively with colleagues

•    The ability to manage multiple operational business functions