Associate Manager, Retailer Account Management

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About the Team

At Symbiosys, our Retail Partner Success team is dedicated to maximizing the value our top-tier retailers gain from our platform. We achieve this by consistently delivering measurable results through every campaign. Serving as the crucial link between clients, Ad Ops, and Product, we translate business objectives into actionable strategies and valuable feedback that fuels innovation. Our core mission is to foster trusted partnerships, ensure flawless execution, and provide insights that empower retailers to expand their media businesses.

About the Role

As an Associate Manager, Account Management, you will serve as a key partner to our retailers, helping guide them through planning, launch, optimization, and measurement. This role builds on deep campaign management expertise while adding more strategic ownership—supporting larger or more complex accounts, proposing proactive recommendations, and helping refine best practices across the team.

You will collaborate closely with Ad Ops, Product, and Engineering to ensure seamless execution and help surface insights that support retailer and Symbiosys growth. You may also informally mentor junior team members and contribute to evolving our account management processes.

This role reports directly to the Senior Manager of Retailer Success..

You’re excited about this opportunity because you will…

• Serve as a key partner to top-tier retailers, managing campaigns from kickoff to recap with increased autonomy.
• Translate client goals into thoughtful, data-backed strategies that drive measurable results.
• Provide elevated insights and recommendations, helping partners understand performance and identify opportunities for testing or expansion.
• Collaborate closely with Ad Ops, Product, and Engineering to streamline workflows and ensure consistent, high-quality execution.
• Build strong, trusted relationships with retailer partners and uncover opportunities for upsell or deeper engagement.
• Help shape best practices for the Account Management team and support onboarding or informal mentorship of junior teammates.
• Gain exposure to the fast-evolving retail media ecosystem and play a role in how Symbiosys supports partners at scale.
• Gain exposure to the fast-evolving retail media ecosystem and shape how Symbiosys shows up to the market.

We’re excited about you because…

• You bring 4–6+ years of experience in account management, client success, or campaign management in digital media, retail media, or adtech.
• You have hands-on experience managing campaigns across DSPs, retailer platforms, or social platforms, with comfort navigating more complex setups.
• You understand digital advertising KPIs, pacing, and optimization levers and can apply them to build strong recommendations.
• You are proficient in building proposals, managing insertion orders, and working across planning tools and spreadsheets with accuracy.
• You can confidently lead client conversations and communicate clearly with cross-functional teams.
• You stay organized and detail-oriented while managing multiple campaigns and shifting priorities.
• You demonstrate ownership and a proactive mindset—comfortable identifying issues, proposing solutions, and improving processes where needed.
• You’re excited to support the development of junior team members and help elevate the broader Retailer Success function.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$128,600—$189,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.