Associate Technical Success Manager

Описание вакансии

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunityAs an Associate Technical Success Manager (TSM) at New Relic, you will play a foundational role in nurturing technical relationships with customers, supporting their initial adoption and understanding of our platform. Your position is crucial in facilitating smooth onboarding and providing essential knowledge to drive platform utilization.

What you'll do

Customer Adoption:

• Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realize platform value.
• Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core functionalities and benefits.

Activity Management & Relationship Building:

• Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool usage.
• Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to support their objectives.

Value Communication & Updates:

• Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting.
• Present  platform capabilities and create new content; provide training to customers for ongoing proficiency.

This role requires

• BS or equivalent experience: Computer Science or Computer Engineering
• Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform)
• Cloud-Native Foundation: technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE).
• Familiarity is desirable with at least one programming language (Java, PHP, Ruby, Node.js, Python or SQL scripting for initial integration support and optimization.
• At least 1 year of experience in a customer-facing role within SaaS or tech sectors
• Skilled in communicating technical concepts clearly and building strong relationships.
• A proactive attitude toward problem-solving and customer success.
• Excellent analytical and problem solving skills
• Experience with AI Tools; Experience in prompt engineering/natural language processing ("vibe coding") to efficiently retrieve information or develop solutions.
• Strong written communication skills.

Bonus points if you have

• Ability to collaborate across teams; proficiency (verbal and written) in a second language (Spanish, Portuguese, French)

Please note that visa sponsorship is not available for this position.

#LI-MM1 #LI-Remote

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy