BARK Happy Dog Concierge (On-Site Hospitality, Part-Time Role)

Описание вакансии

BARK Happy Dog Concierge (On-Site Hospitality, Part-Time Role)

Location: Based at our partner luxury property. Candidates must be within commuting distance and able to work flexible shifts, including weekends and holidays as needed.

ABOUT BARK

At BARK, we are obsessed with making dogs happy and the humans who love them. Since launching in 2011 with BarkBox, we have created millions of moments of joy through toys, treats, and unforgettable experiences. Our mission is simple: to make magic between dogs and their people, wherever they go.

We are now expanding our "dogs-first" philosophy into luxury hospitality. BARK hospitality experiences bring the same exceptional care, joy, and playfulness that define our brand into a hotel environment where dogs and their people can relax, connect, and be celebrated.

Service Philosophy

We believe in warmth, authenticity, and genuine connection, not scripts or robotic interactions. Every touchpoint is an opportunity to curate a dog-centric experience that will lead to ensuring each pup and dog parent  feels seen, cared for, and truly welcome.

Our approach is built around three core values:

AuthenticityBe genuine, compassionate, and dog-obsessed. Guests should feel your love for dogs and people in every interaction.

PersonalizationTake notice and learn from every visit. We use detailed guest notes to tailor each stay, from a pup’s play style, favorite toy, social preferences, walking cadence and preferred treats, to a returning dog's preferred spots to sniff.

Memorable Experiences

Go beyond the expected. Surprise and delight guests with thoughtful gestures: from a personalized dog portrait and custom welcome amenity to mark a special milestone, to supporting Dog-Inclusive Tea Service and Dog-First Excursions. We are looking for fellow dog lovers with a heart for hospitality who create joy naturally, without being asked.

The Role

The onsite BARK Happy Concierge is the heart of the dog guest experience at our hotel partner properties. This team member curates one-of-a-kind experiences for dogs and their humans, ensuring every moment feels personal, effortless, and full of care. The role blends hospitality expertise, dog behavior knowledge, and a genuine love for service.

Key Responsibilities

Canine Care and Comfort

• Serve as the primary expert for all on-property dog needs, from wellness checks and enrichment to special requests.
• Manage safe, positive dog interactions in shared pet-friendly spaces, and walking trails.
• Offer gentle guidance and reassurance to guests traveling with multiple dogs or pups with unique needs.

Guest Experience and Service

• Deliver best-in-class hospitality for guests and their dogs, grounded in warmth, intuition, and care.
• Help personalize every stay, from custom dog beds and welcome amenities to remembering and recognizing birthdays, favorite snacks, or preferred walking routes.
• Anticipate needs before they are voiced to ensure both dog parent and pup guests feel completely at ease.
• Recognize and celebrate guest moments, such as surprising families with treats or a small celebration for a pup’s birthday or milestone.

Hotel Operations and Coordination

• Partner with property teams, including front desk, housekeeping, food and beverage, and spa, to help integrate dog-friendly services seamlessly.
• Maintain pristine standards in all dog-accessible areas, ensuring cleanliness and comfort meet luxury expectations.
• Coordinate with local vendors such as groomers, vets, dog-friendly restaurants and transportation services.

Experiences and Enrichment

• Curate and lead daily or seasonal experiences that inspire dog connection and delight, including guided walks, Dog-Inclusive Tea Service, exclusive Dog-First Excursions, and indulgent light grooming treatments for pups.
• Capture special moments for guests, contributing to BARK’s storytelling and community engagement.

Communication and Care

• Communicate clearly and warmly with guests both in person and digitally, creating lasting relationships built on trust.
• Handle any behavioral challenges, emergencies, or special requests with calm confidence and professionalism.

Qualifications and Skills

• Deep understanding of dog behavior and comfort managing dogs in group and social settings.
• Minimum of two years of experience in one or more of the following: luxury hospitality, veterinary care, dog training, or dog daycare.
• Exceptional customer service mindset that is proactive, empathetic, and guest-focused.
• Strong organizational skills and meticulous attention to detail.
• Professional appearance and demeanor that reflect luxury service standards.
• Ability to lift up to 60 pounds, walk for extended periods, and safely handle dogs of all sizes.
• Proficiency with Google Suite and Slack (training provided).

Why You’ll Love Working with Us

• Join a pioneering team redefining what dog-friendly luxury means.
• Work in a beautiful, hotel-style setting surrounded by dogs and dog lovers.
• Receive comprehensive training in BARK’s world-class service philosophy.
• Hourly pay range is commensurate with experience.
• Enjoy exclusive BARK perks and the satisfaction of creating meaningful, joyful experiences every day.

Summary

We are looking for someone who believes that hospitality should feel like home, where both people and pups are treated like family. If you are passionate about creating personalized, memorable experiences and thrive in a luxury service environment, we would love to have you join our pack.