Billing Support Associate - US Remote

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What is PerfectServe?

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! 

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.

We are looking for a detail oriented, tech savvy professional to support our Billing operations. In this role, you will partner closely with customers and internal teams to ensure accurate billing, timely account updates, and exceptional service experiences. If you enjoy problem solving, navigating multiple systems, and helping customers find solutions, we’d love to meet you.

Must Haves

• Tech-savvy with the ability to learn and navigate multiple systems efficiently.

• 1+ years of customer service experience or related background.

• Strong multitasking skills and comfort working across multiple platforms.

• Attention to detail and a mindset focused on identifying root causes and resolving issues.

• Highly customer service oriented and committed to creating positive experiences.

• Highly organized and reliable in managing tasks and deadlines.

Nice to Have

• Experience with Microsoft Dynamics GP or NetSuite.

• Associate degree or higher.

• Experience with SaaS billing processes.

• Familiarity with Salesforce navigation.

• Experience with Zendesk ticket management.

Who You Are

• Tech savvy, organized, and customer focused professional.

• Thrives in environments where accuracy and multitasking matter.

• At least 1 year of customer service experience, ideally supporting billing or account-related work.

• Comfortable navigating multiple systems and solving customer issues with patience.

• Strong written and verbal communication skills that are clear, professional, and customer friendly.

• Detail driven mindset with the ability to identify root causes and improve processes.

• Experience with Dynamics GP, NetSuite, Salesforce, or Zendesk is a plus, but willingness to learn is equally important.

What You Will Do

• Managing customer billing inquiries with professionalism, empathy, and problem solving focus.

• Processing account updates, adjustments, and billing changes across multiple systems with accuracy and attention to detail.

• Researching and resolving billing discrepancies by identifying root causes and coordinating with internal teams when needed.

• Navigating multiple platforms and tools to review account data, verify information, and deliver timely updates.

• Responding to support tickets and customer questions through our communication channels in a clear, helpful manner.

• Maintaining organized records of customer interactions and issue resolutions.

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

\\Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.\\

We offer a salary range of $45,000-55,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.

The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.

We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.